ABHINEET SRIVASTAVA

Results-driven finance professional with 3+ years of experience in financial analysis, planning, and management, detail oriented financial services expert with expertise in Investment banking, asset management, and risk management.

• Managed daily branch operations for optimal productivity and customer satisfaction.
• Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.

• Managed recruiting and selection process for branch in addition to participating in selection process for future branch bankers and leaders.
• Resolved escalated customer and associate issues and counseled associates.

• Increased customer satisfaction by providing efficient and friendly service at the branch.
• Initiated proactive measures to identify potential fraud or security risks at the branch level, safeguarding both customer assets and bank reputation.
• Coordinated with other departments within the bank as needed to ensure seamless workflow between all parties involved.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Built relationships with customers to encourage repeat business.

• Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.

• Answered incoming support inquiries via chat, phone and email.
• Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
• Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
• Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers.