Making new friends
Abhipsa Patnaik
Hr And Administration Manager
Noida
Work Preference
Summary
Conducted in-depth analysis of management's role in shaping heritage tourism at Khandagiri-Udayagiri Caves and Hills in Odisha.
Engaged in 1st International Conference on Heritage Management Education and Practice organized by Centre for Heritage Management at Ahmedabad University, Ahmedabad, Gujarat in 2017
Contributed to CENTRE FOR CULTURAL RESOURCES AND TRAINING (CCRT) seminar program conducted in Ahmedabad, Gujarat, 2016
Acquired hands-on experience in Palm leaf Manuscript conservation while working with INTACH, Bhubaneswar, 2016
Acquired hands-on experience at JDCA, Bhubaneswar in 2016 for three months, specializing in film archiving and documentation of restoration efforts for paintings, handicrafts, handlooms, and pottery.
Engaged in extensive 22-week industrial exposure training at THE PARK, VISKHAPATNAM, covering all four primary departments from May to September 2011.
Successfully engaged in 12 weeks of Industrial Training at SWOSTI TRAVELS, BHUBANESWAR, encompassing all aspects of travel from May to June 2014.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Educational and HR Counsellor
AORE
05.2025 - 10.2025
- Employed motivational interviewing techniques to foster positive change in clients' lives.
- Enhanced client satisfaction through consistent communication, empathy, and comprehension of unique challenges.
- Advised clients on skill development and strategic planning for effective problem-solving
- Ensured precise documentation of client interactions, assessments, and progress notes for optimal case management.
Customer Relationship Executive
HCL Technologies
02.2022 - 04.2023
- Drove customer retention efforts by managing relationships with clients in packaging industry. Identified upselling opportunities to maximize account potential. Resolved client issues effectively, promoting satisfaction with packaging services. Maintained high standards of service quality across all customer engagements.
- Area: Sales and Business Strategy
- Acted as liaison between Sales Manager and Regional Sales Head, facilitating communication and strategy. Evaluated market trends to pinpoint potential growth areas and refine sales strategies. Partnered with various teams to implement effective sales initiatives. Monitored sales performance metrics, providing insights for management decisions. Conducted training for new employees, promoting effective integration into the team. Nurtured customer relationships, resulting in improved client loyalty. Supported development of persuasive sales proposals and presentations.
- Status: Full-Time Role
Process Associate Trainee
Genpact
09.2018 - 04.2019
- Adopted new materials, processes, and programs with speed
- Completed training courses to deepen knowledge of processes, techniques, and industry
- Involved in on-the-job training, working alongside supervisors and coworkers and inquiring effectively for deeper understanding.
- Contributed to departmental tasks to boost understanding of industry processes.
Student Representative
BIITM College, Bhubaneswar
04.2015 - 06.2015
- Involved in strategic planning sessions, sharing valuable insights drawn from firsthand experiences as student representative.
- Led outreach strategies targeting increased awareness of resources intended to support personal growth and educational success for students from multiple backgrounds.
- Presented student opinions on Type program issues for conversation with board.
- Crafted feature articles for publication, emphasizing Type program events.
Front Office Intern
ITC Grand Chola
12.2012 - 06.2013
- Engaged with maintenance staff to handle facility concerns promptly, limiting interruptions for guests
- Implemented strict security protocols to ensure proper storage of guest valuables.
- Managed guest complaints in a professional manner, applying solutions to achieve positive outcomes.
- Refined guest experience via proficient oversight of front desk operations and prompt response to inquiries.
Education
No Degree - 12th Commerce
Kendriya Vidyalaya No 1
Bhubaneswar, Odisha MMS - Heritage Management
Ahmedabad University
Ahmedabad, Gujarat 04.2018
Masters in Management Studies - Tourism And Hospitality Management
Utkal University of Culture
Bhubaneswar, Odisha 06.2015
Bachelor in Hotel Management - Hospitality Management
School of Hotel Management
Bhubaneswar, Odisha 04.2013
Skills
Counseling
Key Responsibilities
- Maintain and grow relationships with assigned key accounts in the packaging sector.
- Regularly engage with clients to understand their ongoing needs and expectations.
- Manage contract renewals, pricing discussions, and ensure timely re-orders.
- Identify and act on opportunities for upselling and cross-selling new packaging products or solutions.
- Collaborate with production, logistics, and customer service teams to ensure seamless order fulfillment.
- Monitor client satisfaction and proactively address any issues or concerns.
- Prepare and deliver monthly sales retention reports to management.
- Achieve retention targets and contribute to overall revenue goals.
Requirements
- Bachelor's degree in Business, Marketing, or a related field.
- Proven ability to manage and grow existing client accounts.
- Strong communication, negotiation, and interpersonal skills.
- Customer-focused mindset with a proactive approach to problem-solving.
- Proficiency in CRM systems and Microsoft Office.
Preferred Qualifications
- Knowledge of packaging materials (e.g., corrugated boxes, flexible packaging, plastic, paperboard, etc.)
- Experience working with FMCG, pharma, or industrial clients.
- Ability to travel for client meetings and plant visits.
Interests
Cooking
Dancing
Timeline
Educational and HR Counsellor
AORE
05.2025 - 10.2025
Customer Relationship Executive
HCL Technologies
02.2022 - 04.2023
Process Associate Trainee
Genpact
09.2018 - 04.2019
Student Representative
BIITM College, Bhubaneswar
04.2015 - 06.2015
Front Office Intern
ITC Grand Chola
12.2012 - 06.2013
No Degree - 12th Commerce
Kendriya Vidyalaya No 1
MMS - Heritage Management
Ahmedabad University
Masters in Management Studies - Tourism And Hospitality Management
Utkal University of Culture
Bachelor in Hotel Management - Hospitality Management
School of Hotel Management