Hi, I’m
Abhisek Bhattacharya
IT Consultant
Howrah
Summary
IAM consultant with over 7 years of experience in the technology sector, specializing in Identity Access Management (IAM). Currently contributing expertise to Capgemini Technology Services India Limited, collaborating with Bayer to enhance security protocols and streamline access management processes. Previous experience as a Senior System Engineer at Cognizant Technology Solutions solidified a strong foundation in system engineering and client-focused solutions. Proven ability to adapt to evolving technologies and drive impactful results within cross-functional teams.
Overview
9
years of professional experience
3
Certifications
3
Languages
Work History
Capgemini Technology Services India Limited
Identity Access Management
02.2021 - Current
Job overview
- currently working as SAILPOINT IDN Consultant
- Managed escalations and resolved critical ServiceNow tickets (Aged, Critical, Escalated) to ensure SLA compliance.
- Administered privileged accounts using GUMS and configured roles/resources via Microsoft Identity Manager.
- Created and maintained IDs (Primary, Machine), security groups, distribution lists, and SharePoint access.
- Performed password resets and provisioned access for applications and services.
- Automated user and group management tasks through PowerShell scripting, improving efficiency.
- Implemented authentication frameworks (SSO, SAML) and enforced Multifactor Authentication (MFA).
- Led client and escalation calls, resolved critical issues promptly under pressure.
- Monitored ticket queues, allocated workload, and optimized resource utilization.
- Prepared team rosters and delivered training sessions for new joiners to enhance onboarding.
Oversaw daily IAM operations including monitoring, inspections, and documentation. - Resolved complex issues in Microsoft Identity Manager (MIM) and prevented escalations.
- Analyzed and fixed technical issues using FIM/MIM tools and techniques.
- Proactively addressed synchronization errors during daily sync cycles.
- Provisioned users in Active Directory and Exchange.
- Integrated external systems via connectors, mapping, and synchronization processes.
- Tracked and resolved service tasks and incidents using ServiceNow.
- Troubleshot issues in FIM portal, synchronization layer, and Active Directory.
- Tested changes in development and QA environments before production deployment.
- Maintained accountability for customer satisfaction and service excellence.
- Generated weekly and monthly project reports for management.
- Delivered customized SQL data reports ensuring database accuracy and job integrity.
Capgemini Technology Services India Limited
Identity Access Management
04.2019 - 01.2021
Job overview
- Delivered L2 Identity & Access Management (IAM) support for end users.
- Managed service requests and incidents using Remedy and ServiceNow.
- Administered accounts via Novell Identity Manager, including creation, updates, termination, and resource revocation.
- Created and maintained Active Directory user and non-user accounts (application/service accounts).
- Configured and managed security groups (Global, Local, Universal) and distribution lists.
- Handled privileged credentials and account onboarding/offboarding using CyberArk.
- Provisioned access to Windows and Linux servers; managed shared drive permissions.
- Managed Exchange mailboxes and permissions (Office 365 & On-Prem), including conference rooms and DLs.
- Performed domain transfers and FTP access provisioning.
- Granted SAP Query Group access and BMC Remedy queue permissions.
- Integrated external applications (Mondesk, Monapp, Spotfire, Splunk, Velocity) and ensured secure access.
- Troubleshot high-priority incidents 24×7 to maintain SLA compliance.
Cognizant Technology Solutions
Senior System Engineer
01.2017 - 07.2018
Job overview
- Provided hardware, software, and network troubleshooting and issue resolution.
- Resolved auto-generated tickets using documented work instructions.
- Performed remote desktop support via VNC, TeamViewer, Ammyy Admin, and DameWare.
- Handled video conferencing setup and support for project teams and clients.
- Monitored and updated Symantec antivirus; executed daily backups and patch updates.
- Administered Active Directory and DHCP services; managed user IDs, RDP access, and domain joins.
- Installed and configured device drivers, printers, scanners, and VPN clients for remote access.
- Managed Exchange and Outlook configurations, PST creation, and certificate installations.
- Troubleshot Microsoft Office issues, network connectivity, and IE/Outlook errors.
- Executed OS installations and SCCM deployments; managed IT infrastructure for 100+ systems.
- Performed disk management, software installations/uninstallations, and LAN troubleshooting.
- Maintained IT asset inventory and ensured smooth operations across infrastructure systems.
Education
West Bengal University of Technology
Bachelor in Technology from Computer Engineering
01.2016
University Overview
GPA: 8.48 DGPA
Skills
Certification
MCITP on Windows Server 2008 Environment
Accomplishments
- Have been promoted to Associate Consultant Designation in January 2021.
- Promoted to Escalation Manager in February 2021.
- Rewarded with Project Star Award for exceptional performance in September 2021.
- Less than 1% Escalation track record.
Declaration
I hereby declare that the above said information is up to my knowledge and best of my belief.
Timeline
Identity Access Management
Capgemini Technology Services India Limited
02.2021 - Current
Identity Access Management
Capgemini Technology Services India Limited
04.2019 - 01.2021
Senior System Engineer
Cognizant Technology Solutions
01.2017 - 07.2018
West Bengal University of Technology
Bachelor in Technology from Computer Engineering