Abhisek Mandal

• Conducted in-depth analysis of high-risk transactions to identify potentially fraudulent activity, resulting in a 25% reduction in false positives and a 15% increase in accurate fraud detection.
• Managed a team of 10 people, owned KPI metrics for them, and collaborated with cross-functional teams to resolve complex issues and change SOP.
• Achieved a 30% boost in team productivity by providing comprehensive training to Junior Investigators
• Ensured even distribution of workload on a daily basis and efficient utilization of team members, as well as completion and adherence to activity as per key operating procedure.

Highlights

• Played a key role in setting up a new metric/payment action for investigation.
• Created and inducted a SIM intake mechanism for the process.
• Received the employee of the year award and was also recognized as a TT candidate.
• Received 'Best Trainer' for excellence in training and development.
• Achieved recognition by designing and implementing SharePoint tools for defect auditing and onboarding training, acknowledged during a town hall meeting.

• Identified fraud trends and reduced chargebacks for Amazon by investigating unusual activities and applying CTPS procedures, while maintaining data security and confidentiality.
• Achieved weekly quality and productivity targets, reduced financial, legal, and reputational risks, and enhanced productivity by providing training to 10+ employees.

Highlights

• Introduced and executed a streamlined process for identifying and handling fraudulent activities in customer accounts, shifting the emphasis from single order investigations to bulk fraud analysis.
• Tested and tried, and created SOP for the bulk fraud process.
• Got the best employee of the month three times in 2021.