M Mohan
Bengaluru
Summary
Detail-oriented and experienced Content Moderator with 4+ years of experience at Concentrix, ensuring online safety, enforcing community guidelines, and enhancing user experiences. Skilled in reviewing, analyzing, and moderating content across multiple platforms while maintaining accuracy and efficiency. Adept at handling sensitive material, making quick decisions, and working in fast-paced environments. Analytical professional driving compliance and risk management initiatives. Collaborated with teams to achieve quality targets while advising on regulatory standards. Delivered solutions to complex problems through thorough investigation and data analysis.
Overview
5
5
years of professional experience
Work History
Compliance and Risk Analyst
M Mohan
Bangalore, india
07.2021 - Current
- Identified compliance issues, analysed data, and provided actionable solutions.
- Reviewed internal controls and processes, proposing improvements to mitigate risks and ensure compliance with regulatory standards.
- Monitored compliance with legal and regulatory requirements, mitigating risks and safeguarding the organisation's reputation.
- Advised senior management on potential compliance risks and recommended corrective actions.
- Used exploratory analysis to design data models related to risk and compliance investigations and monitoring.
- Collaborated with team members to meet compliance objectives.
- Managed complaints, utilising clear communication and problem-solving to resolve issues effectively.
- Achieved service time and quality targets.
- Reviewed and validated financial statements, confirming their accuracy and compliance with statutory requirements.
Content Moderator
Concentrix
Bangalore
07.2021 - Current
- Identified and removed inappropriate, harmful, or offensive content, safeguarding platform integrity and user safety.
- Applied content moderation policies across text, images, and videos to prevent misinformation and harmful content.
- Monitored and reviewed user-generated content, ensuring compliance with company policies and community guidelines.
- Escalated critical cases to relevant teams to ensure timely and effective resolution.
- Maintained high accuracy and efficiency while meeting daily moderation targets.
- Assisted in handling user reports and complaints, ensuring a fair and respectful online environment.
- Content Evaluation: Expertise in reviewing user-generated content (UGC), including video, image, and text, for inappropriate material.
- Safety & Escalation: Experience in identifying, reporting, and escalating sensitive content (e.g., violence, child safety issues).
- Policy & Compliance: Deep understanding of community guidelines, user safety policies, and legal/compliance standards.
- Analytical & Cultural Sensitivity: Ability to make objective, rapid decisions while navigating cultural nuances, slang, and contextual language.
- Provided feedback on policy improvements and engaged in training sessions to enhance moderation practices and stay informed on guidelines.
- Non-Voice Efficiency: Fast, accurate typing/chat handling skills (e.g., 50+ WPM) and familiarity with CRM/ticket systems.
Education
B.COM -
SRI KRISHNADEVARAYA UNIVERSITY
BELLARY01-2020
Skills
- Content moderation
- Policy Enforcement
- Risk assessment
- Pressure decision-making
- Attention to Detail
- Team communication
- Data documentation
- Content management
- Moderation & Reporting Tools
- AI content review
- Office software
- Policy & Compliance
- Content Evaluation
- Cultural sensitivity
- Non-Voice Efficiency
- Safety & Escalation
- Data analysis
- Policy enforcement
- Content moderation
- Safety policies
- Escalation management
LANGUAGES
English (Fluent)
Kannada (Fluent)
Hindi (Fluent)
Tamil (Fluent)
Custom Section
- Content Management Systems (CMS)
- Moderation & Reporting Tools
- AI-Powered Content Review Systems
- Google Suite & Microsoft Office
Timeline
Compliance and Risk Analyst
M Mohan
07.2021 - Current
Content Moderator
Concentrix
07.2021 - Current
B.COM -
SRI KRISHNADEVARAYA UNIVERSITY