Abhisek Parida
Operations Executive
Cuttack
Summary
Results-driven Operations Executive with extensive experience in operations management, market research, customer support, and process optimization. Proven track record of streamlining processes, enhancing efficiency, and improving stakeholder engagement across startups and large-scale businesses such as Uber India, Divine Talk, and Combine Ways. Adept at quality assurance, vendor coordination, strategic planning, and team management. Holds an MBA in Marketing and Operations, showcasing strong problem-solving, leadership, and data-driven decision-making skills. Passionate about driving business growth through operational excellence and continuous improvement.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Market Research Operations Executive
Combine Ways
04.2023 - 03.2024
- Managed end-to-end research operations for clients like Hyundai, Toyota, and KIA
- Conducted quality checks on survey questionnaires, ensuring data accuracy
- Oversaw vendor coordination and ensured timely project execution
- Led a team of researchers, delivering insights that supported product innovation and market expansion
- Played a key role in India-EU/EFTA collaboration research, driving strategic partnerships
Customer Support Manager & Operations Executive
Digi Astro Technologies Pvt. Ltd. (Divine Talk)
12.2022 - 04.2023
- Helped shape customer support operations in this startup by developing structured feedback mechanisms
- Led onboarding and training for astrologers, ensuring service quality
- Audited call and chat records to maintain high standards in customer interactions
- Managed customer escalations and resolved service-related issues, improving client satisfaction
Operation Consultant
Uber India Systems Pvt Ltd
03.2019 - 02.2020
- Played a vital role in launching Uber Moto and Uber Eats in Cuttack
- Led onboarding, training, and support for driver partners, ensuring smooth service coverage
- Developed and implemented 'Sahara Support' (support via call), improving response times
- Launched 'Kiosk Project' in Bhubaneswar, providing virtual support, reducing operational costs
- Streamlined Uber partner support, making it fully digital, enhancing efficiency
- Managed compliance and safety issues, acting as a Point of Contact (POC) for policy and law enforcement teams
Education
MBA - Marketing and Operations
BPUT
01.2020 - 01.2022
B.Sc - Botany (Hons)
Utkal University
01.2014 - 01.2017
Class 12 -
CHSE
01.2012 - 01.2014
Class 10 -
CBSE
Skills
Operations Management
Certification
Champion in Inter-College Quiz Competition (2 Years)
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge.
Personal Information
- Father's Name: Mr. Jitendra Parida
- Mother's Name: Mrs. Bidutlata Parida
- Date of Birth: 03/09/96
Timeline
Market Research Operations Executive
Combine Ways
04.2023 - 03.2024
Customer Support Manager & Operations Executive
Digi Astro Technologies Pvt. Ltd. (Divine Talk)
12.2022 - 04.2023
MBA - Marketing and Operations
BPUT
01.2020 - 01.2022
Operation Consultant
Uber India Systems Pvt Ltd
03.2019 - 02.2020
B.Sc - Botany (Hons)
Utkal University
01.2014 - 01.2017
Class 12 -
CHSE
01.2012 - 01.2014
Class 10 -
CBSE
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