ABHISHEK AMBARE
Ambarnath
Summary
Dynamic Technical Specialist with a proven track record at DHL Express, excelling in user training and hardware inventory management. Adept at enhancing customer engagement and implementing marketing strategies, I leverage strong problem-solving skills to drive project success and improve operational efficiency. Passionate about delivering impactful solutions and fostering team collaboration. Logical professional with many years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware. Bringing expertise in business IT needs and ready to apply several years of experience to new position.
Overview
14
14
years of professional experience
Work History
Technical Specialist
DHL Express (India) Pvt. Ltd.
09.2023 - Current
- Provide Training to Users
- Address and resolve queries and requests from users
- Maintain and record hardware inventory movements to ensure inventory records are up-to-date and accurate promotions on eTools
- Work closely with the ESS team to coordinate the acquisition of ESS sales kits and marketing material and their supply to customers
- Support the ESS team in selling the benefits of eTools to customers during ESS Marketing and Promotion campaigns to increase take-up rate and usage to facilitate the achievement of ESS deployment and upload targets
- Work with and support the CFIT manager to implement the identified and approved CS intranet and internet strategies to support daily activities
- Work with the Country ESS team to coordinate customer participation in beta testing of new releases of eTools
- Coordinate with hardware and support vendors for supplies and maintenance services
- Ensure identified ESS project benefits are measured and tracked for reporting and BDPs recorded for regional sharing
- Handle a Large Team of Member of Engineers across india assigned to Key customer
Helpdesk Executive
DHL Express (India) Pvt. Ltd.
04.2015 - 09.2023
- Address and resolve queries and requests from users
- Maintain and record hardware inventory movements to ensure inventory records are up-to-date and accurate promotions on eTools
- Work closely with the ESS team to coordinate the acquisition of ESS sales kits and marketing material and their supply to customers
- Support the ESS team in selling the benefits of eTools to customers during ESS Marketing and Promotion campaigns to increase take-up rate and usage to facilitate the achievement of ESS deployment and upload targets
- Work with and support the CFIT manager to implement the identified and approved CS intranet and internet strategies to support daily activities
- Work with the Country ESS team to coordinate customer participation in beta testing of new releases of eTools
- Address all inbound helpdesk queries on DHL's suite of ESS applications to resolve technical issues or where the issue requires further analysis by a field support executive on-site, arrange an appropriate date/time with the customer for the on-site visit and investigation
- Initiate outbound calls and take inbound calls from customers during promotion of eTools to recommend DHL's eTools appropriate to their trading profile and encourage its usage
- Coordinate with hardware and support vendors for supplies and maintenance services
- Ensure identified ESS project benefits are measured and tracked for reporting and BDPs recorded for regional sharing
Supply chain coordinator
KARTAVAYA HEALTHEON PVT LTD
11.2013 - 04.2015
- Maintaining database of clients and shipment orders
- Generating Invoice
- Taking care of the billing
- Raising Purchase orders
- Maintaining link between courier company
- Maintaining stock
- Forecasting Stock
- Coordinating with Dispatch team
- Making all kind of Dispatch reports
- Work on analysis on the reports
- Help to reduce the turnover time
- Handling the team for packing and Dispatches
- Prepare the presentations
- Preparing MIS Reports
- Training the Team Member
- Keep a Track of All the shipments
Customer Relations Representative – Associate/CT-SPOA Agent
FEDEX EXPRESS, INDIA
04.2011 - 11.2013
- Maintaining database of clients and shipment orders
- Scheduling and booking deliveries
- Answering phones and taking messages
- Processing mail orders and deliveries
- Taking care of the new online and offline Software
- Work on analysis on the reports
Education
Post Graduate Diploma - Management (Marketing)
Welingkar Education
Mumbai01.2022
Bachelor Of Management - Retail Marketing
University of Mumbai
Mumbai01.2011
Higher Secondary School Certificate - Commerce
SDT Kalani College
Shahad01.2008
Secondary School Certificate -
Fatima High School
Ambernath03.2006
Skills
- Hardware (Computer)
- FedEx Automation
- DHL Automation
- Microsoft Office Automation
- User Training Expertise
- Proficient in [System]
- Client Needs Assessment
- Helpdesk Administration
- User Training
- Software Integration
- Presentations and Public Speaking
- Internal Communications
- Helpdesk Support
- Interdepartmental Contact
- User training
- Technical support
- Project coordination
- Hardware inventory
- Customer engagement
- Data analysis
- Vendor management
- Software troubleshooting
- Team leadership
- Marketing strategies
- Relationship management
- Process improvement
- Effective communication
- Problem solving
- Project planning
- Time management
Languages
- English
- Hindi
- Marathi
- Telugu
Personal Information
- Date of Birth: 11/30/90
- Gender: Male
- Marital Status: Married
Timeline
Technical Specialist
DHL Express (India) Pvt. Ltd.
09.2023 - Current
Helpdesk Executive
DHL Express (India) Pvt. Ltd.
04.2015 - 09.2023
Supply chain coordinator
KARTAVAYA HEALTHEON PVT LTD
11.2013 - 04.2015
Customer Relations Representative – Associate/CT-SPOA Agent
FEDEX EXPRESS, INDIA
04.2011 - 11.2013
Post Graduate Diploma - Management (Marketing)
Welingkar Education
Bachelor Of Management - Retail Marketing
University of Mumbai
Higher Secondary School Certificate - Commerce
SDT Kalani College
Secondary School Certificate -
Fatima High School
Similar Profiles
PRAMOD NANGIPRAMOD NANGI
Clearance Support Agent at DHL EXPRESS INDIA PVT LTDClearance Support Agent at DHL EXPRESS INDIA PVT LTD
Vinoth Kumar JVinoth Kumar J
Senior Service Center Manager at DHL Express India Pvt LtdSenior Service Center Manager at DHL Express India Pvt Ltd
Pavithra Ganesh Pavithra Ganesh null
Sales Executive at DHL Express India Pvt LTDSales Executive at DHL Express India Pvt LTD