Abhishek Anand
Real Time Analyst
Vizianagaram
Summary
Experience To secure a challenging position where I can effectively contribute my skills and innovative ideas to gain knowledge in the work-oriented environment. Personable and analytical, offering keen ability to assess workforce management needs and implement effective solutions. Possesses solid understanding of real-time management, along with proficiency in data analysis and reporting. Dedicated to optimizing workforce efficiency and contributing to organizational success.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
WFM (RTA)
Ienergizer
01.2024 - Current
- Developed custom reports to provide management with valuable insights into workforce performance metrics.
- Optimized workforce schedules by analyzing historical data and forecasting future trends.
- Established strong relationships with department heads, collaborating on workforce planning initiatives to meet organizational goals.
- Managed intraday staffing adjustments, responding quickly to changes in call volume or service level requirements.
- Managed overtime, shift swaps, breaks and Feedback requests.
Senior Executive
Ienergizer
01.2021 - 12.2023
- Worked as Customer Support Representative in Ienergizer since January 2021.
- Got promoted SME in short period of time through my skills and commitment towards the work.
- I have handled inbound and outbound calls with Customer and clients mail.
- Also manages the floor in the absence of my supervisor.
Education
Bachelor of Commerce -
GITAM University
05.2016 - 11.2019
Intermediate College - undefined
Narayana Intermediate College
04.2013 - 05.2015
Skills
Workforce management
Microsoft Excel
Resolving issues
KPI monitoring
Monitoring tests
Maintaining service levels
Teamwork
Willingness to learn
Teamwork and collaboration
Microsoft office
Time management
Complaint handling
Timeline
WFM (RTA)
Ienergizer
01.2024 - Current
Senior Executive
Ienergizer
01.2021 - 12.2023
Bachelor of Commerce -
GITAM University
05.2016 - 11.2019
Intermediate College - undefined
Narayana Intermediate College
04.2013 - 05.2015
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