Summary
Overview
Work History
Education
Skills
Industrialexposuretraining
Accomplishments
Languages
Timeline
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Minnathu Sulthana

Minnathu Sulthana

Bengaluru

Summary

Proficient Workforce Analyst adept at collecting, evaluating, and modeling data sets to make forward-thinking improvements to workforce plans. Well-organized and knowledgeable with top skills in complex problem-solving and strategic decision-making. Prepared to offer many years' experience and seeking a dynamic new position.

Overview

7
7
years of professional experience

Work History

WFM -RTA

Tech Mahindra
10.2022 - Current
  • Monitored performance metrics such as shrinkage, adherence and schedule completion rate against set targets.
  • Created reports on daily, weekly and monthly basis regarding employee attendance, payroll information.

ASO-Admission Support Officer

Aakash-Byjus
07.2021 - 01.2022
  • Provided technical support to customers via phone, email and in person.
  • Developed user documentation for customer support processes.
  • Resolved customer queries in a timely manner.

CRM

Siemens Healthineers
10.2019 - 01.2020
  • Developed customer segmentation strategies for CRM to maximize marketing efforts.
  • Analyzed customer data and identified trends to inform the design of the CRM platform.
  • Created detailed reports on customer activity, including purchase history and preferences.

Representative-Operations

Concentrix Daksh Services India Private Limited
07.2018 - 02.2019
  • Processed payments using point of sale system software.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.

Management Trainee

Zone by the Park
Bangalore
07.2017 - 07.2018
  • Company Overview: Electronic City Bangalore, India
  • Electronic City Bangalore, India

INDUSTRIAL EXPOSURE TRAINING

Indian Tobacco Company
Chennai
  • Company Overview: Grand Chola Chennai
  • Grand Chola Chennai

Education

BSC - Hospitality & Hotel Administration

Indira Gandhi National Open University
07.2017

PUC - Commerce

Al-Ameen International Public School
Kerala, India
07-2013

Skills

  • Good communication skills
  • Good interpersonal skills
  • Adaptability
  • Positive thinking and a creative mind
  • Strong customer service
  • Staffing requirements
  • Workforce management
  • Capacity planning
  • Statistical modeling
  • Report generation
  • Demand management
  • Developing models
  • Maintaining service levels
  • KPI monitoring
  • Microsoft Excel

Industrialexposuretraining

  • Indian Tobacco Company, Grand Chola, Chennai
  • Food Production, Bakery for Fandango
  • F&B Production, Brunton Boatyard, CGH Earth Experience Hotels
  • Food Production, Spice Fort Heritage boutique Hotel

Accomplishments

Bravo Award for Best WFM analyst

Languages

English
First Language
Malayalam
Advanced (C1)
C1
Hindi
Elementary (A2)
A2
Tamil
Elementary (A2)
A2
Kannada
Intermediate (B1)
B1

Timeline

WFM -RTA

Tech Mahindra
10.2022 - Current

ASO-Admission Support Officer

Aakash-Byjus
07.2021 - 01.2022

CRM

Siemens Healthineers
10.2019 - 01.2020

Representative-Operations

Concentrix Daksh Services India Private Limited
07.2018 - 02.2019

Management Trainee

Zone by the Park
07.2017 - 07.2018

INDUSTRIAL EXPOSURE TRAINING

Indian Tobacco Company

BSC - Hospitality & Hotel Administration

Indira Gandhi National Open University

PUC - Commerce

Al-Ameen International Public School

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Minnathu Sulthana