Fabian Fernandes
Pune
Summary
To achieve high carrier growth through a continuous learning process and keep myself dynamic, and competitive with the changing scenario of the world.
Overview
11
11
years of professional experience
Work History
Senior Executive WFM - CSO
Capita
09.2022 - Current
- Real time monitoring , tracking and validating downtime.
- Creating, working on reports as applicable and adding value, maintaining and creating new IDs and reviewing applications
- Involvement on calls with internal/onshore team to report incidents, application testing.
Senior Executive ( Webchat )
Capita
07.2017 - 08.2022
- Comprehend and process all chat correspondences from customers in a timely manner
- Providing successful research resolution to all customer by replying in prompt and professional manner via chat
- Providing alternatives & Superior customer experience on chat.
Closure Specialist
Loft Analytics
08.2013 - 09.2016
- Working for an US based online listing platform, helping with verification and moderation of listings
- Ensuring user-submitted multimedia content adheres to platform-specific guidelines
- Filtering product descriptions and user reviews before publication on ecommerce platforms
- Responsible for maintaining Service Level, Line Adherence, Client Interactions and Productivity
- Ensuring that timely information is provided to operations about the current performance and suggesting precautionary measures to reduce the foreseen impact on performance.
Process Associate
TATA Consultancy Services
- Working for an insurance process
- Resolving customer queries through emails
- Ability to take quick decisions and respond to customer inquiries in an appropriate manner.
Education
B.Com -
St. Vincent’s College of Commerce
01.2011
HSC -
St. Vincent’s College of Commerce
01.2008
SSC -
St Francis DeSales
01.2006
Skills
- Good Communication Skills
- Good excel knowledge
- Quick Learner
Personal Information
- Date of Birth: 09/16/91
- Marital Status: Unmarried
Languages
- English
- Hindi
- Marathi
- Konkani
Timeline
Senior Executive WFM - CSO
Capita
09.2022 - Current
Senior Executive ( Webchat )
Capita
07.2017 - 08.2022
Closure Specialist
Loft Analytics
08.2013 - 09.2016
Process Associate
TATA Consultancy Services
B.Com -
St. Vincent’s College of Commerce
HSC -
St. Vincent’s College of Commerce
SSC -
St Francis DeSales
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