Abhishek Badoni
Gurgaon
Summary
Travel management professional with over 14 years of experience in corporate travel practices. Expertise in managing complex travel plans, vendor relations, expense tracking, and GDS systems. Adept at optimizing productivity through strategic planning, analyzing large-scale data, and delivering tailored travel solutions. Well-versed in creating detailed reports and functional support for travel and expense tools- SAP Concur.. Proven ability to drive change based on employee feedback and collaborate cross-functionally with teams worldwide.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
GreyOrange
Gurgaon, Haryana
10.2023 - Current
- Managing global administration and support services for travel tools (Concur & myCWT) and providing real-time employee support
- Designing, developing, and managing MIS infrastructure for facilities and travel
- Preparing monthly management expense reports and tracking them against the budget
- Testing new features and improvements in travel tools, ensuring smooth deployment
- Communicating updates via Slack and email, collecting feedback, and driving necessary changes
- Assisting employees with US B1/B2 visa form (DS 160) completion
- Providing Concur L2 support
- Supporting employees with completing and reviewing the US B1/B2 visa form (DS-160) and providing guidance for interview preparation.
- Conducting training sessions for new hires on the SAP Concur tool for managing travel and expenses and educating them on company travel policies.
Sr. Travel Consultant
American Express Global Business Travels
11.2014 - 10.2023
- Served Barclays travel desk via emails and calls.
- Maintained positive client and co-worker relationships by establishing, developing, and maintaining trust and loyalty over time and through changes.
- Supported Concur queries at an L1 level.
- Assisted the travel services team by reconciling booking reports for all locations and addressing account discrepancies.
- Monitored, sorted, and managed global distribution systems (GDS) queues daily to maintain quality control.
- Acted as a resource for co-workers by providing information, solving problems, and reducing errors.
- Issued and reissued domestic and international tickets.
- Arranged hotels and service apartments.
Sr. Travel Consultant
Carlson Wagonlit Travels India Pvt. Ltd
11.2013 - 11.2014
- Consulted with Alstom’s corporate employees and provided accurate information regarding travel services, routes, reservations, schemes, and other available options.
- Arranged client-approved travel plans through a network of reputable vendors.
- Managed client inquiries and kept them updated on progress through various communication channels.
- Issued and reissued domestic and international tickets on Galileo.
- Arranged visas.
Travel Consultant
Kuoni Business Travels
05.2013 - 11.2013
- Served as a corporate travel consultant for over 200 accounts (e.g., ESPN, Bank of America, IPG) via emails and calls.
- Issued and reissued domestic and international tickets on Galileo and Abacus.
- Handled all follow-up communications with customers/clients to determine the best possible solutions for issues.
- Booked hotels and arranged travel insurance through online booking tools.
- Developed process improvements and long-term business strategies based on analysis of customer feedback.
Sr. Travel Consultant
Carlson Wagonlit Travels India Pvt. Ltd
12.2010 - 05.2013
- Served as a corporate travel consultant for over 200 accounts (e.g., Citibank, JP Morgan, Nokia, Exxon Mobil).
- Collaborated with the team leader and colleagues to improve processes.
- Issued and reissued domestic and international tickets on Galileo and Sabre.
- Maintained professional and technical knowledge by attending training workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Kept management informed by submitting activity and results reports, including daily call reports, sales reports, and market analyses.
Education
PG Diploma - Travel Management
KUONI ACADEMY
01.2009 - 01.2010
Bachelors - Hotel Management
Garhwal University
Srinagar, Garhwal 01.2004 - 01.2008
Skills
Travel Desk Management & Operations
Vendor & Travel Tool Management
GDS Systems
Data Analysis & MIS Reporting
Expense & Facilities Management
Communication & Leadership
Cross-Functional Team Collaboration
Timeline
Assistant Manager
GreyOrange
10.2023 - Current
Sr. Travel Consultant
American Express Global Business Travels
11.2014 - 10.2023
Sr. Travel Consultant
Carlson Wagonlit Travels India Pvt. Ltd
11.2013 - 11.2014
Travel Consultant
Kuoni Business Travels
05.2013 - 11.2013
Sr. Travel Consultant
Carlson Wagonlit Travels India Pvt. Ltd
12.2010 - 05.2013
PG Diploma - Travel Management
KUONI ACADEMY
01.2009 - 01.2010
Bachelors - Hotel Management
Garhwal University
01.2004 - 01.2008