ABHISHEK BHANDARI

• Optimized and maintained client networks by proactively installing, troubleshooting, and resolving performance issues for over 2500 end user machines
• Working on Haier Appliances India company On-site as Network support Engineer.

In Haier Appliances (INDIA) Pvt Ltd. this is my Client support.

• User Network problems & DHCP, Firewall, IP, ISP, Switch, Router, Firewall policy creating according to company protocols
• Visit PAN -INDIA site for resolving Network related issues: ISP related issue, LAN related issue, Firewall related Issue
• Working on Barracuda Firewall installation, Routing, Reimage, Backup, Restore backup, VPN tunnel, Client to site, site to site
• Working on FortiGate SD-WAN(40F,60F) installation, Routing, Backup, Policy Create, VPN tunnel, Client to site, Site to Site
• Fortinet manager & Analyzer monitoring and push (Device setting & Policies)
• Juniper Mist AP & Netgear WAX 610,WAX 615 Cloud base Access point handling and configuration.
• Developed relationships with key personnel at client sites.
• Created reports detailing progress of projects and activities.
• Coordinated daily site operations, ensuring all activities aligned with project goals.
• Negotiated contracts with service providers and suppliers to secure favorable terms.
• Managed schedules and timelines for site projects, ensuring completion within deadlines.
• Organized, scheduled, and coordinated client visits at the site location.
• Monitored performance of services provided to clients.
• Provided customer service to clients and visitors onsite.
• Participated in regular meetings with internal staff members to discuss current projects and initiatives.
• Resolved escalated issues with clients promptly and efficiently.

• In Spangle I have a project to support for network related issue and firewall issue
• On-Site project in Haier Applications India Pvt
• Ltd
• PAN-INDIA Network Support, Troubleshooting PAN-INDIA & HO, HO Infra-Network, Head office Network Support & AP Wi-Fi configuration
• Firewall: Barracuda cloud Gen , VPN(Site-to-Site, Client-to-Site)
• Escalation to ISP link related issue.

• Monitoring on Leads in social media site & Leads assign
• CRM PORTAL handling & Project Handling (Co-ordination with Team)

• Handle Company E-Commerce websites & testing manually, Monitoring E-commerce site for Order generating and dispatch to E-commerce, Digital Marketing, YouTube Video Handling
• Manual Testing (Company Web-Sites & Make report of bugs)
• Network Troubleshooting.