Abhishek Bhandari

• Handling enterprise accounts across multiple regions with a TCV of more than 25 million (USD).
• Directed a multinational group of 9 CSMs, achieving remarkable service standards, operational excellence, and multiple revenue expansions for global customers in the KR, US, and EU regions via software and hardware deployments.
• Directed impactful GO marketing campaigns aimed at boosting revenue.
• Conducted in-depth analysis of CPU and KPIs with finance and engineering teams for optimal solutions.
• Developed GO-Analytics and GO L&D teams from scratch, achieving efficient customer service.
• Developed peak planning strategies across North America, South America, Europe, and Asia.
• Spearheaded and implemented the initiative to move customers from a perpetual licensing model to a subscription-based model across the organization, supporting recurring revenue.

Key Achievements:

• Enhanced customer retention rates by 20% through the successful implementation of customer-centric initiatives.
• Spearheaded the launch of GreyOrange LMS for customer enablement and onboarding.
• Played a critical role in launching a major warehouse automation solution, resulting in a 25% improvement in operational efficiency for key clients.

• Functional Consulting related to planning, design and oversight of the construction and automation of account receivables domain for Fortune 1000 companies
• Gather and analyse account receivables data to identify the business problems
• Perform the fit-gap analysis to identify the key areas of improvement and solve using UAT testing
• Work with PM team, engineering team, QA team, and customer success team to deploy an enterprise-grade solution in 3-4 months with client satisfaction

• Leading team of 3 to handled the Build and Release, Application maintenance, DevOps and Client handling process for a US based Yellow Pages conglomerate
• Key role played as Configuration Management Lead and Post Go-Live Support Lead
• Worked with client on the implementation and setup of new applications after major company merger in 2015 & 2017