MS Office
ABHISHEK BHATTACHARYA
Manager Services & Support
Pune
Summary
Drawing upon my expertise in PMP and Scrum Master roles, I am a collaborative leader dedicated to cultivating an inclusive and empowering workplace. I have a proven track record of skillfully building and nurturing relationships with a diverse range of stakeholders in dynamic, fast-paced environments.
Overview
19
19
years of professional experience
3
3
Certificates
5
5
Languages
Work History
Manager
Sabia Inc
Pune
09.2013 - Current
- Managing Bulk material analyzer business sales & service for India, Ethiopia, Indonesia, and Turkey.
- Responsible for organizing the service department and in particular, controlling its resources and utilizing its assets to achieve maximum efficiency. Overseeing day-to-day management of service area.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Identified project scopes, constraints, risks and deadlines.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Led sprint reviews and planning meetings to promote full team engagement.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit scrum team.
- Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Built client relationships by responding to inquiries, identifying, and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Accurately recording service times, job costing and invoicing in Service Department.
- Escalating operational issues to senior management
- Managed projects from procurement to commission.
Sr. Engineer
Thermo Fisher Scientific India Pvt. Ltd
Pune
06.2010 - 09.2013
- Worked with Thermo fisher scientific as Senior Service Engineer-Analyzer Business and looking after Cement and coal analyzer business
- Installation and commissioning of cross belt analyzer for cement and coal. AMC visit at customer site, new AMC business development, AR collection etc.
- Adhered to timelines to meet quality assurance targets.
- Performed industry tests and evaluations of performance in order to collect data and optimize equipment.
- Scheduled and implemented maintenance activities for equipment. Adjusted machine settings to maximize performance and equipment longevity.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Scheduled service calls according to customer location and urgency of need.
- Resolved customer complaints in a prompt, polite and professional approach. Documented maintenance activities and confirmed compliance with relevant regulations.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts. Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Technical Services Engineer
Invensys India Private Limited
Jamnagar
10.2007 - 05.2010
- Worked in Reliance Industries Limited Jamnagar under the payroll of Invensys India Limited as an Engineer Services and looking after CPP Plant Planning of PM Jobs, Shut- down jobs, calibration, maintenance and troubleshooting of all field instruments in 450 MW CPP Plant.
Instrument Engineer
Thermax Instrumentation Limited, Thermax Limited
Sirohi
12.2006 - 10.2007
- Power Plant related Instrumentation work for erection and commissioning at the site.
- Liasoning with contractors and consultants regarding Instrumentation work. Troubleshooting at the time of commissioning.
Instrumentation Technician
Fujairah Cement Industries
Fujairah
07.2004 - 09.2006
- Worked in field equipment and transmitters, like calibration, installation, loop checking, pre-commissioning and startup activities.
- Identified issues by testing and troubleshooting instruments, components and assemblies using voltmeters, circuit testers and oscilloscopes.
Education
MBA - Project Management
NIM
Mumbai 07.2006 - 05.2008
B. Tech - Electrical, Electronics And Communications Engineering
CSJM, Technical University
Kanpur 08.2000 - 05.2004
High School Diploma -
SMEI
Kymore 07.1996 - 05.1999
Skills
Project Management
Budgeting
Operations management
Key Performance Indicators
Negotiation
Business Development
Improvement initiatives
Staff Management
Strategic planning
Schedule optimization
Certification
RS (Radiation Safety) Professional course from AERB (Atomic Energy Regulatory
Additional Information
- Accomplishments· , Accomplished accusation of AMC contract for Holcim ACC Wadi four nos. cement analyzer and Dalmia OCL one no. worth 1.5 Cr. INR.Affiliations· Awarded “Pet on the back” award within 4 months after joining for outstanding performance during commissioning at Holcim ACC Wadi. Nominated for “Spot Prize” award for KPCL ECA Coal analyzer commissioning.
Software
JIRA
WRIKE
Confluence
Timeline
PMP - Project Management Professional
09-2023
SAFe Certified Scrum Master
08-2023
Manager
Sabia Inc
09.2013 - Current
Sr. Engineer
Thermo Fisher Scientific India Pvt. Ltd
06.2010 - 09.2013
Technical Services Engineer
Invensys India Private Limited
10.2007 - 05.2010
Instrument Engineer
Thermax Instrumentation Limited, Thermax Limited
12.2006 - 10.2007
MBA - Project Management
NIM
07.2006 - 05.2008
Instrumentation Technician
Fujairah Cement Industries
07.2004 - 09.2006
B. Tech - Electrical, Electronics And Communications Engineering
CSJM, Technical University
08.2000 - 05.2004
High School Diploma -
SMEI
07.1996 - 05.1999
Other Information
Present CTC: 18.32Lacks (Excluding Incentives) INR per annum.
Expected CTC: Negotiable.
Notice Period : 90 Days (Negotiable)
Willingness to relocate to/Work: Yes
Date of Birth: 12th June 1978