Summary
Overview
Work History
Education
Skills
Details
References
Languages
Work Availability
Quote
Timeline
Generic
ABHISHEK BONTHA

ABHISHEK BONTHA

Chennai

Summary

A personable and trustworthy Senior Executive with over 7 years performing in a fast paced sales department. Bringing forth a proven history of fostering client relationships in order to maximize sales volume. Adept at business development and seeking new opportunities from a wide range of clients. Skilled in assessing client drive and implementing programs that best foster that drive. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Senior Representative (Merchant Operations)

Groupon
04.2023 - Current
  • Interacted with customers regularly to maintain and enhance relationships.
  • Resolved issues through careful research and follow-up with customers.
  • Trained newly hired employees on company policies and procedures regarding diverse situations.
  • Understood each target customer's business model, mapped out organization, and identified unique technology needs.
  • Developed and maintained positive merchant relations and coordinated with team members to properly handle requests and questions.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Handled merchant complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.

Senior Executive

Sulekha.com New Media Private Limited
03.2022 - 03.2023
  • Worked to support the senior creative staff with day-to-day tasks
  • Documented all concerns and incidents and reported them to a senior supervisor
  • Implemented and updated application modules under the direction of Senior Software Developers
  • Assisted Senior Content Acquisition Directors with initiatives targeted toward optimizing products and consumer experience
  • Reported important events and incidences to senior HR members
  • Worked with senior executives to develop problem-solving strategies
  • Oversaw design, regulation, and daily management of principal projects
  • Managed and supported business risk and worked to develop and implement strategic solutions
  • Conducted independent research to find progressive solutions for business problems
  • Worked well independently, as well as within group settings.
  • Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.

Team Lead

Optum Global Solutions
10.2017 - 03.2022
  • Monitored the performance of sales team members and worked to increase team morale and motivation
  • Worked well independently and on a team to solve problems
  • Worked as a dedicated team member of the banking team
  • Effectively managed and lead a sales team consisting of 10+ people to drive company proficiency and success
  • Established and nurtured open communication airways to lead to better team functioning
  • Managed and lead a 12 person team of Human Resources Professionals
  • Kept records, calendars, and company information accessible
  • Offered new services based on the needs of a customer
  • Continually sought to promote the mission and brand of the company by providing excellent customer service at any opportunity
  • Upheld the highest standards of honesty and integrity
  • Attended workshops and conferences centered around increasing customer service skills
  • Implemented effective marketing techniques and strategies.

Claims Auditor

QUESS CORP
04.2017 - 10.2017
  • Handled customer claims for problems or losses
  • Filed claims with carriers and insurance companies regarding damages or losses
  • Processed insurance claims and paperwork
  • Processed all insurance claims
  • Managed diaries and tasks in Claims System
  • Managed files in accordance with Claims Best Practices
  • Identified and assessed auto damage and informed clients about necessary repairs
  • Communicated with policy holders, clients, police, and necessary parties
  • Worked one-on-one with clients to achieve the highest rates of customer satisfaction possible
  • Prepared reports of findings and handled negotiations until settlements were reached
  • Selected and managed service vendors in accordance with company and client guidelines.
  • Provided high level of professionalism when speaking with customers or responding to emails to promote company's dedication to service.
  • Researched issues related to claims processing to identify origins and implement corrective solutions.

Just Dial Ambassador

Just Dial Private Limited
04.2016 - 01.2017
  • Demonstrated success planning and presenting solutions
  • Identified and developed new referral sources
  • Cultivated long-term key relationships
  • Maintained professional work relationships with clients by providing superior customer service
  • Consistently developed new and forward-thinking business plans
  • Developed systems that streamline sales processes, yielding large increases in productivity
  • Identified and maximized sales opportunities
  • Brought forth a track record of exceeding sales expectations.

Education

Bachelor of Business Management -

VIGNAN'S University
04.2016

Skills

  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Excel
  • Performance Analysis
  • Client Relationship Building
  • Customer Rapport
  • Leadership and Teamwork
  • Critical thinking
  • Problem Solving
  • CRM Proficiency
  • Decision Making
  • Leadership Skills
  • Effective Time Management
  • Ability to Multitask
  • Teamwork
  • Time Management
  • Fast Learner
  • Communication
  • Ability to Work Under Pressure

Details

Chennai, India, 7305255546, abhishekbontha@gmail.com

References

  • Palanivel Balasubramaniam, Sulekha.com New Media Private Limited, palanivel@sulekha.com, 9884622033
  • Vinooth Neehar, Sulekha.com New Media Private Limited, vinoothneehars@sulekha.com, 9985685476

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson

Timeline

Senior Representative (Merchant Operations)

Groupon
04.2023 - Current

Senior Executive

Sulekha.com New Media Private Limited
03.2022 - 03.2023

Team Lead

Optum Global Solutions
10.2017 - 03.2022

Claims Auditor

QUESS CORP
04.2017 - 10.2017

Just Dial Ambassador

Just Dial Private Limited
04.2016 - 01.2017

Bachelor of Business Management -

VIGNAN'S University

Similar Profiles

CREATE PROFILE
ABHISHEK BONTHA