Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Generic

Abhishek Chakraborty

Noida

Summary

Customer Service Executive with more than two years of experience in backend operations, specializing in processing, data management, and customer issue resolution. Proven ability to streamline operational workflows, maintain high data accuracy, and support frontline teams. Adept at using CRM systems, MS Excel, and internal ticketing tools to improve customer satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work History

Operations Executive

Sopra Steria
Noida
02.2023 - Current
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Collaborated with front-end teams to support escalated customer concerns.
  • Maintained accurate records of customer interactions, transactions, and comments in the CRM systems.
  • Provided technical support when necessary to resolve complex problems.
  • Resolved backend issues related to billing, payment, and service delivery.
  • Monitored SLA compliance, and contributed to meeting the turnaround time.

Education

High School Diploma -

St Andrews Scots Sr. Sec. School
New Delhi
01-2018

Bachelor of Arts - Journalism And Mass Communication

Amity University
Noida
01-2021

Skills

  • Customer service and support
  • CRM management
  • SLA adherence
  • Billing resolution
  • Process improvement
  • Microsoft Office Suite
  • Communication and collaboration

Interests

  • Problem-solving drive
  • Collaborative approach

Languages

English
First Language
Hindi
Proficient (C2)
C2
Bengali
Intermediate (B1)
B1

Timeline

Operations Executive

Sopra Steria
02.2023 - Current

High School Diploma -

St Andrews Scots Sr. Sec. School

Bachelor of Arts - Journalism And Mass Communication

Amity University

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Abhishek Chakraborty