Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
IT SKILLS
Timeline
Generic
Abhishek Chauhan

Abhishek Chauhan

Territory Manager (Last Mile Operations)
Delhi,DL

Summary

Experienced Operations Manager with 18+ years of experience in managing teams and developing new strategies for increasing customer satisfaction and organization growth. Seeking for the opportunity for my professional and personal growth.

Overview

19
19
years of professional experience
2
2
Languages

Work History

Territory Manager- Last Mile Ops

Livspace, NCR - Delhi
03.2022 - Current
  • Project Management - end to end
  • Managing Locations Delhi NCR, Jaipur, Ahmedabad, Kolkata
  • Vendor Management
  • Maintain customer relationship for ongoing projects
  • Warehouse Management- As per Standards
  • Ensure CSAT Survey - Achieve Set Standards
  • Referral Lead Conversation in to Sales
  • Escalation Handling
  • Problem solving for the hold projects.
  • Negotiation to win the Sales -Service contracts Drive Process Excellence & implementation

Assistant Manager- Operations

Livspace, NCR - Delhi
01.2021 - 03.2022
  • Handled PAN India 300 Vendor Management
  • Onboarding New Vendor as per standards
  • Monitor and maintain Vendor cost efficiency
  • Site audit & reporting to cross functional team
  • Handled bad debts & Litigations
  • BOQ - Final Cost Negotiation with vendors & customers
  • Team training & performance review

Project Manager-Studio

Livspace, NCR - Delhi
10.2020 - 12.2021
  • Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives.
  • Monitor and maintain brand consistency across all marketing channels and materials.

Audit Manager

Livspace, NCR - Delhi
10.2018 - 09.2020
  • Leading the audit process and ensure to adhere company’s standards
  • Design the audit process and ensure to implement across PAN India
  • Cost optimisation
  • Identify the gaps and report to cross functional team.
  • Risk Mitigation
  • Timely review the audit team performance

Manager International Payroll

SafeGuard World International
03.2016 - 09.2018

Manage Payroll for the MNC clients like Solenis, XL Catlin, Chipotle,

Puma, Gilead & Countries like,- Netherlands, Poland, South Africa,

Belgium, Sweden, Luxembourg, Italy, France, Germany, Denmark, Spain,

Norway

Process Monthly Payroll and Salary disbursement

Maintain daily Tracker for the employees and submit the reports.

M

Senior International Payroll Coordinator

NTT Data
12.2013 - 03.2016

· Worked in HR & Payroll Department for YUM Brands (Yum, Pizza Hut, KFC and Taco Bell).

  • Handled above store employees’ payroll related process on day-to-day basis.
  • Handled payroll related queries which includes entire payroll processing i.e. pay check creation, Special pay request, on-cycle and off-cycle processing, contribution and refund payment to employees, RetroPay, Maxpay, May Pay-Pre Calc, Daily Sweeper, Time & Labor Exception and Suspense, HR Suspense, Return from Leave, MSS Suspense, provided data by the clients and managing voice help desk.
  • Worked on several payroll files by checking the accuracy and adequateness of the file by cross reference with payroll instructions provided by the on-shore team and SOPs

Sales Manager

K. International, Moradabad, UP
09.2008 - 08.2012
  • Handle the state Sales Management of inhouse manufactured modular kitchen products like shutters, carcass & SS Accessories Promote New products across main cities of Uttar Pradesh.
  • Distributor & retailer identification and onboarding to expand sales Organise Distributor & retailer event to promote business.
  • Sales Team Hiring & Training
  • Commercial Project Management & Material supply
  • Retailer Collection Management
  • Escalation Management

Senior Executive

IBM
12.2006 - 08.2008
  • Team member in UK Voice inbound semi-tech process.
  • Trouble shooting and provide solution of set-top box- Landline phones.
  • Carried out operation and service delivery as per norms
  • Problem Solving and user satisfaction
  • New Team member training

Education

Aviation & Service Industry Management -

Frankfinn Institute
Kanpur
01-2006

M. Com - Major Accounts-Finance

C.S.J.M. University
Kanpur
01-2005

Skills

Sales & Marketing management

Retail Operations Management

Project coordination

Stakeholder communication

Collaborative teamwork

Accomplishments

  • Livspace: Awarded for the highest CSAT Score in Q1 of 2024.
  • Sleek Kitchens: Received award for the highest revenue achievement and growth for the year 2023-24.
  • K. International: Awarded to appoint 100+ retailer network across Uttar Pradesh.
  • IBM: Best Executive to achieve highest CSAT Score during 2007-08.

Interests

Singing, Travelling, Playing Cricket

IT SKILLS

  • MS Office Knowledge
  • Email, Excel, Power point
  • CRM-Data base Management

Timeline

Territory Manager- Last Mile Ops

Livspace, NCR - Delhi
03.2022 - Current

Assistant Manager- Operations

Livspace, NCR - Delhi
01.2021 - 03.2022

Project Manager-Studio

Livspace, NCR - Delhi
10.2020 - 12.2021

Audit Manager

Livspace, NCR - Delhi
10.2018 - 09.2020

Manager International Payroll

SafeGuard World International
03.2016 - 09.2018

Senior International Payroll Coordinator

NTT Data
12.2013 - 03.2016

Sales Manager

K. International, Moradabad, UP
09.2008 - 08.2012

Senior Executive

IBM
12.2006 - 08.2008

M. Com - Major Accounts-Finance

C.S.J.M. University

Aviation & Service Industry Management -

Frankfinn Institute
Abhishek ChauhanTerritory Manager (Last Mile Operations)