Abhishek Chauhan
New Delhi
Summary
Dedicated and proactive hospitality professional with over 4 years of hands-on experience in front office operations with leading hotel brands. Skilled in managing guest relations, concierge, reservations, and airport services, while also contributing to training and development. Proven track record of leadership as Acting Duty Manager and delivering outstanding guest experiences. I am passionate about growing within the hospitality industry and committed to excellence in service.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Duty Manager
Radisson blu palace resort & spa
Udaipur
03.2026 - Current
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Reviewed daily arrivals, departures, and VIP requests in property systems.
- Managed emergency procedures and supported guest safety during incidents.
- Responded promptly to any emergency situations that arose during shifts.
- Monitored room readiness and public area presentation throughout the resort.
- Trained staff on service routines, guest care, and brand expectations.
- Provided training sessions for new staff members on company policies and procedures.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Reviewed customer feedback surveys in order to identify areas for improvement.
Front Office Executive
Radisson Blu Palace Resort s Spa
Udaipur
08.2023 - 05.2025
- Manage front desk operations, concierge, guest relations, and "At Your Service" functions.
- Manage front desk operations, concierge, guest relations, and "At Your Service" function.
- Trusted as Acting Duty Manager, consistently recognized for leadership.
Front Office Executive
Sheraton Grand Palace
Indore
11.2022 - 06.2023
- Handled daily operations and guest services as Acting Duty Manager.
- Supported team productivity and service standards.
- Appreciated by peers and leadership for a collaborative and dependable approach.
Front Office Associate
Ibis Jaipur
09.2021 - 09.2022
- Acted as Duty Manager and led front office team during shifts.
- Best Employee of the Month - Feb 2022.
- Recognized for highest loyalty program enrollments.
- Received multiple guest and management appreciation awards.
Front Office Associate
Lemon Tree Premier
Dwarka
01.2021 - 09.2021
- Handled group check-ins and complaint resolution efficiently.
- Assisted in reservations and revenue budgeting.
- Built strong relationships across departments through teamwork and learning.
Industrial Training
The Leela Ambience
Delhi
06.2018 - 10.2018
- Completed training across core hotel departments including front office and guest services.
- Convention Hotel
Education
MBA - Sales & Marketing
IGNOU
Delhi 05.2025 - 10.2026
Bachelors - Hotel Management, Catering Technology & Applied Nutrition
Institute of Hotel Management (IHM)
Meerut12th Standard (CBSE) -
Spring Meadows Public School
10th Standard (CBSE) -
Spring Meadows Public School
Skills
- Front Office Management
- Guest Relations s Complaint Resolution
- Airport and Concierge Services
- Team Leadership Training
- Reservation Handling s Revenue Support
- Excellent Communication s Interpersonal Skills
- Time Management Problem Solving
Languages
English - Full Professional Proficiency, Hindi - Professional Working Proficiency
Interests
English - Full Professional Proficiency, Hindi - Professional Working Proficiency
Awards s Achievements
English - Full Professional Proficiency, Hindi - Professional Working Proficiency
Declaration
English - Full Professional Proficiency, Hindi - Professional Working Proficiency
Timeline
Duty Manager
Radisson blu palace resort & spa
03.2026 - Current
MBA - Sales & Marketing
IGNOU
05.2025 - 10.2026
Front Office Executive
Radisson Blu Palace Resort s Spa
08.2023 - 05.2025
Front Office Executive
Sheraton Grand Palace
11.2022 - 06.2023
Front Office Associate
Ibis Jaipur
09.2021 - 09.2022
Front Office Associate
Lemon Tree Premier
01.2021 - 09.2021
Industrial Training
The Leela Ambience
06.2018 - 10.2018
Bachelors - Hotel Management, Catering Technology & Applied Nutrition
Institute of Hotel Management (IHM)
12th Standard (CBSE) -
Spring Meadows Public School
10th Standard (CBSE) -
Spring Meadows Public School