Abhishek Chaurasia
Sitapur
Summary
Customer Support Executive with 1.6 years of experience handling escalation calls, troubleshooting technical issues, and providing professional customer solutions. Skilled in CRM tools, live chat, ticketing systems, and problem-solving. Additionally, trained in Cloud Computing concepts (Azure & AWS) with knowledge of Virtual Machines, Networking, Storage, Monitoring, and Databases. Certified in Microsoft Azure Administrator (AZ-104) and eager to transition into Cloud/IT Support roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Tech Mahindra
01.2025 - 08.2025
- Improved customer satisfaction by efficiently addressing inquiries and complaints.
- Provided personalized support by understanding customer needs.
- Resolved technical and non-technical issues promptly.
- Communicated solutions clearly while ensuring a smooth customer experience.
- Documented case notes and feedback to enhance process improvements.
Customer Support Executive
Ienergizer
11.2023 - 11.2024
- Handled escalation calls and resolved complex customer issues efficiently.
- Provided technical and application support via phone, email, and chat.
- Maintained high professionalism and calm under pressure.
- Utilized CRM systems to track and manage cases effectively.
- Collaborated with teams to deliver quick solutions and improve service quality.
Education
Bachelor of Arts -
10th -
National Inter College
12th -
National Inter College
Skills
- Azure (VMs, Networking, Storage, RBAC, Monitoring)
- AWS (EC2, S3, IAM, VPC basics)
- Linux & Windows Administration
- Networking fundamentals (DNS, Firewalls, load balancer , VPNs etc
- CRM Tools & Ticket Management
- Live Chat & Escalation Handling
- Problem-Solving & Troubleshooting
- Decision-Making & Time Management
- Strong Communication & Active Listening
Certification
Microsoft Certified: Azure Administrator (AZ-104)
Accomplishments
- Cracked AZ-104 Certification
- Improved customer satisfaction by resolving issues quickly and effectively
Hobbies and Interests
Technology & Cloud Innovations
Languages
- Hindi
- English
Personal Information
Nationality: Indian
Languages
Hindi
Proficient
C2
English
Upper Intermediate
B2
Timeline
Customer Support Specialist
Tech Mahindra
01.2025 - 08.2025
Customer Support Executive
Ienergizer
11.2023 - 11.2024
Bachelor of Arts -
10th -
National Inter College
12th -
National Inter College