Tejas Mane
Pune
Summary
Certified Azure Administrator with extensive experience in managing enterprise cloud infrastructure within regulated environments. Expertise in secure virtual machine deployments, identity governance through Azure AD, and automation via PowerShell and CLI. Demonstrated success in optimising system performance while ensuring compliance with internal policies and industry standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Software Support Engineer
ConnectWise LLP
04.2022 - Current
- Facilitated partner support by addressing technical questions related to software applications.
- Conducted comprehensive training on all supported software functionalities, keeping current with updates.
- Escalated significant technical issues to appropriate senior personnel for timely assistance.
- Engaged with Team Leads and Managers to monitor and report on emerging trends in issues.
- Operated as a cloud engineer within Microsoft Azure, managing virtual machines and configurations.
- Configured essential Azure services including networks, load balancers, and security groups.
- Delivered strong support for desktop computers and laptops within the organization.
- Executed operating system installations on servers and IoT devices, optimizing functionality.
Desktop Support Engineer L2
IGT Solutions
Pune
01.2021 - 03.2022
- Company Overview: Payroll – Team Lease Services Pvt ltd
- Handle daily technical support activities on desktop support, data network, and server management.
- Worked on S/W updates, installing security patches, and configuring AD.
- Worked on data backup and recovery.
- Worked on the asset management system. Service Now management.
- Working within SLA to take ownership, escalate to resolve and Maintain Security complaints and security applications.
- Worked on configuring Outlook, MS Office and other tools as required by the client.
- Upgrading computer systems based on client requirements like Software.
- Installations and hardware equipment changes.
- Installation and troubleshooting of different client application software like Citrix, Cisco VPN, VM ware, and Remote connectivity.
- Installing, Updating, and troubleshooting McAfee Endpoint Protection and Patches and keep the system under ISMS compliance.
- Creating and Managing user accounts and Profiles, giving permissions to the users in Active Directory.
- Payroll – Team Lease Services Pvt ltd
Senior System Engineer
3i Infotech ltd
Pune
05.2018 - 11.2020
- Company Overview: Payroll
- Managed 3 client locations for resolving IT-related issues.
- Worked on Configuring S/W updates and installing security patches.
- Worked on data backup and recovery.
- Worked in routing, switching, troubleshooting, hardware assembling dissembling, server installation, and configuration.
- Managed and resolved issues related to all software tools required by the client.
- Configured hardware devices and software to set up workstations for employees.
- Patched Software and installed new versions to fix the security issues.
- Removed and replaced malfunctioning components to rectify the hardware issues.
- Payroll
Desktop Support Engineer + Team Lead
Professional Tech Solutions PVT Ltd
Goa
06.2014 - 04.2018
- Resolved IT-related issues across multiple client locations.
- Led a team of 22 resources, ensuring optimal task distribution for maximum issue coverage.
- Managed cabling, sub-netting, IP addressing, software updates, and security patches installation.
- Configured firewalls and performed routing, switching, and hardware assembly.
- Oversaw server installation and asset management processes.
- Provided on-call support to clients and junior staff members.
- Responded to crises with effective communication, achieving successful de-escalation in 90% of cases.
- Delivered feedback based on KPI metrics to align with business objectives.
Education
Graduate Certificate -
The New College Kolhapur, Shivaji University
Kolhapur06-2017
HSC -
Kharade College of Education
Kolhapur01.2013
SSC -
Shree Shiv Chattrapati Vidyalaya
Shirala01.2009
Skills
- Managed Azure Active Directory (AAD), users/groups, and RBAC for secure resource governance
- Configured Azure storage accounts, blob containers, file shares, and lifecycle management policies
- Deployed and maintained Azure Virtual Machines (VMs), scale sets, and containerized workloads
- Set up hybrid networking solutions including VNets, VPN gateways, ExpressRoute, and NSGs
- Implemented monitoring and diagnostics with Azure Monitor, Log Analytics, and Application Insights
Automation & Tools
- Automated routine tasks using PowerShell and Azure CLI
- Utilized ARM templates and Bicep for Infrastructure-as-Code (IaC) provisioning
- Managed resources efficiently via Azure Portal, REST APIs, and Bash scripting
Security & Compliance
- Enabled multi-factor authentication (MFA) and configured conditional access policies
- Applied Defender for Cloud and Microsoft Entra security tools for identity protection
- Enforced organizational standards using Azure Policy and resource locks
Additional Tools and Technologies
- Microsoft Entra ID (formerly Azure AD)
- Azure Resource Manager (ARM)
- Azure Cost Management and billing analysis tools
Websites
Certification
- Azure 104 - Microsoft
- MTA - Microsoft
- CCNA - Cisco
- Hardware and Networking - Jetking
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureWork-life balanceTimeline
Software Support Engineer
ConnectWise LLP
04.2022 - Current
Desktop Support Engineer L2
IGT Solutions
01.2021 - 03.2022
Senior System Engineer
3i Infotech ltd
05.2018 - 11.2020
Desktop Support Engineer + Team Lead
Professional Tech Solutions PVT Ltd
06.2014 - 04.2018
Graduate Certificate -
The New College Kolhapur, Shivaji University
HSC -
Kharade College of Education
SSC -
Shree Shiv Chattrapati Vidyalaya
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