Azure Admin Portal
Tejas Mane
Software Support Specialist
Pune
Summary
Seasoned IT Infrastructure Engineer with over a decade of experience in designing, implementing, and maintaining resilient IT systems and networks. Expertise in server management, virtualization, network security, and troubleshooting. Extensive background as a Software Support Specialist enables efficient diagnosis and resolution of technical issues while delivering exceptional customer service and facilitating seamless software deployment and updates. Certified Azure Cloud Engineer specializing in architecting, deploying and Committed to enhancing infrastructure reliability and user experience by integrating cutting-edge cloud technologies to achieve organizational objectives.
Overview
12
12
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Infrastructure Engineer
Pixel Image India Pvt.Ltd
11.2025 - 01.2026
- Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.
- Coordinated with vendors for equipment procurement, installation, maintenance contracts, ensuring optimal service levels at competitive pricing points.
- Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.
- Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
- Provided Tier-3 support to resolve complex issues for clients and maintain high customer satisfaction levels.
- Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with business goals.
- Verified location of deployed hardware in correct organizational unit.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
Software Support Engineer
ConnectWise LLP
04.2022 - 10.2025
- Facilitated partner support by addressing technical questions related to software applications.
- Conducted comprehensive training on all supported software functionalities, keeping current with updates.
- Escalated significant technical issues to appropriate senior personnel for timely assistance.
- Engaged with Team Leads and Managers to monitor and report on emerging trends in issues.
- Operated as a cloud engineer within Microsoft Azure, managing virtual machines and configurations.
- Improved team productivity with consistent communication, collaboration, and knowledge sharing among peers.
- Delivered strong support for desktop computers and laptops within the organization.
- Executed operating system installations on servers and IoT devices, optimizing functionality.
- Increased ticket resolution speed by creating a comprehensive knowledge base of common issues and solutions.
Desktop Support Engineer L2
IGT Solutions
01.2021 - 03.2022
- Handle daily technical support activities on desktop support, data network, and server management.
- Worked on S/W updates, installing security patches, and configuring AD.
- Worked on data backup and recovery.
- Worked on the asset management system. Service Now management.
- Working within SLA to take ownership, escalate to resolve and Maintain Security complaints and security applications.
- Worked on configuring Outlook, MS Office and other tools as required by the client.
- Upgrading computer systems based on client requirements like Software.
- Installations and hardware equipment changes.
- Installation and troubleshooting of different client application software like Citrix, Cisco VPN, VM ware, and Remote connectivity.
- Installing, Updating, and troubleshooting McAfee Endpoint Protection and Patches and keep the system under ISMS compliance.
- Creating and Managing user accounts and Profiles, giving permissions to the users in Active Directory.
- Payroll – Team Lease Services Pvt ltd
Senior System Engineer
3i Infotech ltd
05.2018 - 11.2020
- Managed 3 client locations for resolving IT-related issues.
- Worked on Configuring S/W updates and installing security patches.
- Worked on data backup and recovery.
- Worked in routing, switching, troubleshooting, hardware assembling dissembling, server installation, and configuration.
- Managed and resolved issues related to all software tools required by the client.
- Configured hardware devices and software to set up workstations for employees.
- Patched Software and installed new versions to fix the security issues.
- Removed and replaced malfunctioning components to rectify the hardware issues.
- Payroll
- Payroll
Desktop Support Engineer + Team Lead
Professional Tech Solutions PVT Ltd
06.2014 - 04.2018
- Resolved IT-related issues across multiple client locations.
- Led a team of 22 resources, ensuring optimal task distribution for maximum issue coverage.
- Managed cabling, sub-netting, IP addressing, software updates, and security patches installation.
- Configured firewalls and performed routing, switching, and hardware assembly.
- Oversaw server installation and asset management processes.
- Provided on-call support to clients and junior staff members.
- Responded to crises with effective communication, achieving successful de-escalation in 90% of cases.
- Delivered feedback based on KPI metrics to align with business objectives.
Education
Java + Selenium
Automation Testing Hub Pune
Pune, India 04.2001 -
Azure 104 - Microsoft Cloud
Intellipaat
Pune, India 04.2001 -
Graduate Certificate -
The New College Kolhapur, Shivaji University
Kolhapur, India06.2017
No Degree - IT Hardware And Networking
Jetking Institute of Technology
Kolhapur, India 04.2001 -
HSC - undefined
Kharade College of Education
Kolhapur, India01.2013
SSC - undefined
Shree Shiv Chattrapati Vidyalaya
Shirala, India01.2009
Skills
Managed Azure Active Directory (AAD), users/groups, and RBAC for secure resource governance
Software
Java Selenium
Git
Wise Pay Wise sync
BMC
Connectwise RMM
Certification
Azure 104 - Microsoft
Timeline
Infrastructure Engineer
Pixel Image India Pvt.Ltd
11.2025 - 01.2026
Software Support Engineer
ConnectWise LLP
04.2022 - 10.2025
Desktop Support Engineer L2
IGT Solutions
01.2021 - 03.2022
Senior System Engineer
3i Infotech ltd
05.2018 - 11.2020
Desktop Support Engineer + Team Lead
Professional Tech Solutions PVT Ltd
06.2014 - 04.2018
Java + Selenium
Automation Testing Hub Pune
04.2001 -
Azure 104 - Microsoft Cloud
Intellipaat
04.2001 -
No Degree - IT Hardware And Networking
Jetking Institute of Technology
04.2001 -
HSC - undefined
Kharade College of Education
SSC - undefined
Shree Shiv Chattrapati Vidyalaya
Graduate Certificate -
The New College Kolhapur, Shivaji University
WEBSITES, PORTFOLIOS, PROFILES
linkedin.com/in/tejasmane808