Abhishek Chetri

Meghalaya

Summary

Dedicated and customer-focused professional with 2+ years of experience in customer service, airport operations, and guest relations. Passionate about delivering exceptional service in fast-paced environments, ensuring guest satisfaction and safety. Skilled in communication, problem-solving, and maintaining a positive, professional image in all interactions. Experienced in managing diverse clientele and upholding high service standards. Excited to bring hospitality expertise to the Cabin Crew team at Etihad Airways.

Overview

years of professional experience

Certification

Work History

Customer Service Airport Operations Executive

Indigo Airlines

12.2021 - 02.2024

Effectively coordinated passenger check-in, baggage handling, and boarding, ensuring safety compliance while delivering exceptional customer service. Demonstrated strong communication and problem-solving skills by addressing passenger concerns promptly, collaborating with team members, and maintaining smooth airport operations.

Guest Service Front Office Associate

M Crown Hotel

01.2018 - 06.2018

Provided excellent guest service by remaining flexible and adaptable to diverse guest needs, demonstrating cultural awareness in all interactions, and maintaining impeccable grooming standards to align with company expectations.

Education

Bachelor of Social Work -

St Edmunds College

Shillong, India

08-2021

High School Diploma -

Seven Set Annex Higher Secondary School

Shillong

04-2017

Skills

Communication Skills: Excellent communication with the ability to interact effectively with guests and colleagues
Customer Service Excellence: Proven ability to deliver superior customer experiences in high-pressure environments
Presentation and Grooming: Strong attention to personal appearance, style, and image
Problem-Solving: Quick thinker with the ability to manage guest requests and complaints professionally

Teamwork & Collaboration: Worked effectively with diverse teams in airport operations and guest relations roles
Safety Awareness: Knowledge of safety procedures and emergency protocols in hospitality and airport environments
Cultural Sensitivity: Ability to work with diverse clientele and demonstrate understanding of different cultures

Accomplishments

Awarded best Boarding Gate Manager IndiGo Airlines, 2022.
Awarded best Master of Ceremony National Cadet Corps, 2020.
Basic military training National Cadet Corps, 2018-2021.
Winner of Pageant Title Mr. Gorkha, 2018.
Assisted over more than 2000 passengers every week week

Certification

Aviation Security AVSEC
Dangerous Goods Regulations DGR
Basic Military Training National Cadet Corps B certificate

Languages

Hindi

Nepali

English

Timeline