Reshma Remesh
ALAPPUZHA
Summary
Innovative and customer-focused airport operations professional with 2+ years of experience delivering exceptional service and driving operational efficiency. Proven expertise in managing airport operations, leading teams, and ensuring seamless customer experiences. Committed to staying up-to-date with industry trends and best practices. Dedicated to achieving excellence and exceeding customer expectations in the aviation industry. Results-driven and passionate about delivering top-notch results.
Overview
4
4
years of professional experience
Work History
Airport Operations and Customer Service Executive
Indigo Airlines
01.2022 - Current
- Provided passengers with information about the flight, destination, and airline services
- Responded to passenger inquiries and concerns in a professional and efficient manner
- Check in Passengers and baggage, assigning seats and issuing boarding pass
- Airline Reservation and Ticketing at Airport
- Ensured the safety and comfort of passengers by conducting emergency drills and assisting with any special needs
Front Office Manager
Cochin Academy for Language Studies
01.2021 - 01.2022
- Reception management and students counselling
- I am receiving customers and providing information about the course details
- Responded to customer's inquiries and concerns in a professional and efficient manner
Education
Diploma in Airport and Aviation Management - Aviation
Jain University
ERNAKULAM01.2021
Bachelor of Commerce - Computer Application
University of Kerala
Trivandrum01.2019
Skills
- Excellent customer service skills
- Ability to handle stressful situations calmly and efficiently
- Strong communication and interpersonal skills
- Familiarity with emergency procedures and safety protocols
- Ability to multitask and prioritize effectively
- Positive attitude
- Flexible
- Self-confident
- Communication
Languages
English (Fluent), Hindi (Basics), Malayalam (Fluent), Tamil (Basics)
Timeline
Airport Operations and Customer Service Executive
Indigo Airlines
01.2022 - Current
Front Office Manager
Cochin Academy for Language Studies
01.2021 - 01.2022
Diploma in Airport and Aviation Management - Aviation
Jain University
Bachelor of Commerce - Computer Application
University of Kerala
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