Pallavi Saxena
Banda
Summary
Dynamic Customer Support Executive with a proven track record at IndiGo Airlines, adept in CRM software and enhancing customer satisfaction. Successfully implemented process improvements, resolving complex queries and driving service excellence. Recognized for developing strategies that elevated customer experience and efficiently managed customer accounts, ensuring high levels of engagement and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Support Executive
IndiGo Airlines
Pune
07.2021 - 06.2022
- Responded to customer inquiries via phone, email and chat.
- Contributed ideas for process improvements within the team.
- Performed troubleshooting on technical problems.
- Promoted additional products or services to meet customers' needs.
- Collaborated with colleagues to resolve complex customer queries.
- Participated in regular meetings with other departments.
- Provided support during peak periods of activity.
- Resolved customer complaints professionally and efficiently.
- Generated reports to track customer satisfaction levels.
- Answered customer inquiries via phone, email, and chat.
- Developed solutions to address customer complaints.
- Maintained accurate records of customer interactions.
- Managed customer accounts using CRM software tools.
- Developed strategies to improve customer service experience.
- Responded to customer concerns and implemented changes to accounts to resolve issues.
- Provided comprehensive support to customers via phone, email, and live chat, resolving queries efficiently.
Education
MBA - Human Resources Management
Aktu,Lucknow
Lucknow10-2020
Skills
- CRM software
- Customer satisfaction
- Process improvement
- Customer relationship management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Customer Support Executive
IndiGo Airlines
07.2021 - 06.2022
MBA - Human Resources Management
Aktu,Lucknow
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