Customer Support Executive
Toothsi
12.2022 - Current
Amar Hunginale
Aspiring Salesforce Professional
Mumbai,MH
Timeline
SyBcom - Commerce
Gokhale Institute of Commerce
2018.03 - 2019.08
Work History
Customer Support Executive
Toothsi
12.2022 - Current
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed Customer Interactions,request and CRM operations using Salesforce.com
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Education
SyBcom - Commerce
Gokhale Institute of Commerce
Borivali 2018.03 - 2019.08
Skills
- CRM software
- Customer inquiry management (CIM)
- Customer relations
- Salesforce CRM
- Product education
- Customer service
- Issue and complaint resolution
- Language fluency
- [Language] fluency
- Promotional support
- Microsoft office
- Administrative and office support
- Teamwork and collaboration
- Problem resolution
- Quality control
- Customer relationship management (CRM)
- Product knowledge
Summary
I come with a strong background in customer support and service operations, with over 3 years of experience across industries like fintech and healthtech. At Toothsi, I supported clinical operations and managed workflows using Salesforce, enhancing customer satisfaction and process efficiency. My experience also includes roles at SBI Card and Shaadi.com, where I developed strong communication, problem-solving, and CRM skills. I’m now transitioning into a Salesforce ecosystem role, aiming to grow in Customer Success, Functional Consulting, or Salesforce Admin positions.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeInternshipPart TimeLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home optionPaid time offPaid sick leave4-day work weekSimilar Profiles
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