Summary
Overview
Work History
Education
Skills
Timeline
Generic

APURVA JOSHI

NEW DELHI

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers.

Looking for a new role where hard work and dedication will be highly valued. Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty.

Track record of high customer retention rates thanks to excellent communication and problem-solving skills.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.

Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Customer Support Executive

CRUISE2
04.2020 - Current
  • Contacted customers about potential service upgrades, new services and account changes.
  • Maintained accurate records of customer interactions.
  • Resolved customer issues in a timely manner.
  • Managed customer accounts using CRM software tools.
  • Collected deposits or payments and arranged for billing.
  • Mentored junior team members and managed employee relationships.
  • Conducted outbound calls per day to assess ongoing customer needs and recommend solutions.
  • Answered calls per shift to assist with customer questions and concerns.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collaborated with colleagues to resolve complex customer queries.
  • Responded to customer concerns and implemented changes to accounts to resolve issues.
  • Answered customer inquiries via phone, email, and chat.

Education

Bachelor of Arts - Graduation

Delhi University
Delhi
10-2023

Skills

  • Complaint Handling
  • Promotional Support
  • Customer Service
  • Call Documentation
  • Professional Phone Voice
  • Calm Under Pressure
  • Inbound Call Management
  • Customer Data Confidentiality
  • Customer Relationship Management (CRM)
  • Call Center Operations
  • Computer Skills
  • CRM Software
  • Credit Card Payment Processing
  • Customer Service Excellence
  • Order and Refund Processing

Timeline

Customer Support Executive

CRUISE2
04.2020 - Current

Bachelor of Arts - Graduation

Delhi University

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APURVA JOSHI