Obaid Altaf Bhat
A dedicated and detail-oriented Customer Support Executive with over 2 years of experience at Fusion Tech Company. Skilled in handling customer queries, managing email and chat communications, and providing effective solutions to ensure client satisfaction. Known for strong communication skills, problem-solving abilities, and a professional attitude. Seeking a challenging role in a reputed organization where I can contribute my experience and grow further in the field of customer service and support.
Kashmir,JK
Summary
Dedicated and customer-focused professional with over 2 years of experience in customer support. Skilled in managing customer queries, handling complaints, and ensuring high satisfaction levels. Strong communication skills with the ability to work effectively in fast-paced remote environments. Proven track record of delivering solutions, building trust, and enhancing customer experience.
Overview
2
2
years of professional experience
6
6
Certifications
4
4
Language
Work History
Customer Support Executive
Fusion Tech
2022.07 - 2024.07
- Delivered end-to-end customer support via phone, email, and chat.
- Handled escalations and provided quick, accurate solutions.
- Maintained detailed records in CRM and ensured SLA compliance.
- Consistently achieved high customer satisfaction scores.
- Worked closely with technical teams to resolve issues effectively.
Education
Bachelor’s Degree -
Kashmir University
01.2025
Skills
Customer Support (Voice & Non-Voice)
Email & Chat Handling
Problem Solving & Conflict Resolution
CRM Tools & Ticketing Systems
Time Management & Multitasking
Strong Communication & Active Listening
Customer inquiry management (CIM)
Complaint handling
Complaint resolution
Customer service excellence
Additional Information
- Flexible with shifts and work-from-home environments
- Strong interpersonal skills with a customer-first approach.
Certification
Time management
Timeline
Customer Support Executive
Fusion Tech
2022.07 - 2024.07
Bachelor’s Degree -
Kashmir University