Gowtham Ps
Madurai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
Customer Support Executive
Renaissance Information Technology EST
02.2023 - 05.2024
- Addressed customer inquiries and complaints via phone, email, and live chat, ensuring prompt and accurate responses
- Handle customer complaints, offering effective solutions and following up to ensure complete resolution.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provide technical support to customers, guiding them through troubleshooting steps to resolve product-related problems.
- Support marketing campaigns by reaching out to customers to inform them of new products, updates.
- Conduct customer feedback surveys to gather insights and improve service quality.
Education
Bachelor Of Commerce - Accounting And Computer Science
Thiagarajar College Of Arts & Science
Madurai, Tamilnadu 06.2022
Skills
- Complaint Handling
- Complaint resolution
- Front-end supervision
- Customer Inquiry Management (CIM)
- Customer Service
- Live Chat Messaging
- CRM Software
- Inbound and Outbound Chat Support
- Product resolution
- Empathy and patience
- Technical support
- Problem solving
- Product demonstrations
- Performance Metrics and Analytics
- International voice process
- Cold calling
Timeline
Customer Support Executive
Renaissance Information Technology EST
02.2023 - 05.2024
Bachelor Of Commerce - Accounting And Computer Science
Thiagarajar College Of Arts & Science
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