Open To Work
P. REVATHI
BPO/IT
Chennai,TN
Summary
Customer Service Executive with 3+ years of experience in banking and financial services, specializing in customer support, complaint resolution, and client relationship management. Proven ability to handle high-volume customer interactions and achieve sales targets and meet Service Level Agreements (SLA), and improve Customer Satisfaction (CSAT). Seeking opportunities in BPO/IT environments to deliver high-quality customer support via voice and non-voice channels.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager – Customer Relationship
RBL Bank Ltd
Puducherry
04.2023 - 10.2023
- Managed 40 to 60 customer interactions daily, ensuring exceptional service delivery.
- Meeting sales targets by identifying upselling/cross-selling opportunities and acquiring new clients.
- Resolved customer complaints within SLA timelines, ensuring adherence to service standards and customer satisfaction.
- Maintained strong client relationships, contributing to increased customer retention rates.
- Handled inquiries regarding account transactions and services, providing timely and accurate support.
Assistant Manager – Customer Service Desk
HDFC Bank Ltd
Puducherry
12.2020 - 09.2022
- Delivered front-line customer support for walk-in clients, achieving high CSAT scores.
- Resolved service requests, ensuring timely resolutions and maintaining high customer satisfaction.
- Managed customer escalations, promptly addressing concerns to improve overall service quality.
- Maintained accurate records and performed backend documentation to support operational integrity.
- Executed daily banking operations and cash handling, maintaining accuracy with zero discrepancies.
- Generated leads through effective customer engagement and cross-selling initiatives.
Senior Relationship Officer
Reliance Nippon Life Insurance
Puducherry
06.2020 - 11.2020
- Managed customer interactions to enhance satisfaction and loyalty
- Delivered product information and addressed customer queries to improve service experience
- Followed up on leads to foster engagement and build lasting relationships
- Consistently met performance targets each month
Education
B.Com - Commerce
Idhaya College of Arts And Science For Women
Pondicherry01-2019
Skills
- Customer Support (Voice & Non-Voice)
- Email & Chat Support
- CRM tools knowledge
- Complaint resolution
- First Call Resolution (FCR)
- Customer Satisfaction (CSAT)
- SLA management
- Sales monitoring
- Data Entry & Backend Operations
- MS Office (Excel, Word, Outlook)
- Communication & Problem Solving
Websites
Certification
- IRDA Certified
- Tally ERP 9 with GST
Accomplishments
- Awarded 'Star Excellency' twice for performance excellence
- Recognized for strong performance rating (2021–22)
Languages
- English (Fluent)
- Tamil (Fluent)
CAREER BREAK (PLANNED)
Oct 2023 – Present
Prioritized personal commitments by taking a planned break from professional responsibilities.
Enhanced communication and customer service skills
Gained basic knowledge of CRM tools and support processes
I worked as a freelance Exam Invigilator role to Conducted candidate identity checks, managed exam paper security, and tackled unforeseen issues in accordance with established protocols.
Explored full-time positions in customer support and BPO sectors to enhance professional growth.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
₹45000/yr - ₹200000/yrTimeline
Assistant Manager – Customer Relationship
RBL Bank Ltd
04.2023 - 10.2023
Assistant Manager – Customer Service Desk
HDFC Bank Ltd
12.2020 - 09.2022
Senior Relationship Officer
Reliance Nippon Life Insurance
06.2020 - 11.2020
B.Com - Commerce
Idhaya College of Arts And Science For Women