PRAJAKTA NAIK
Ghatkoper (E)
Summary
Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.
Overview
17
17
years of professional experience
Work History
CABIN CREW
INDIGO AIRLINES
02.2011 - Current
- Safety and First Aid onboard.
- Hospitality and Service onboard.
- Merchandise Sale onboard.
FRONT OFFICE EXECUTIVE
D B REALTY
08.2010 - 02.2011
- Handling phone calls and queries of the customers.
- Handling cash vouchers.
- Assisting guests who have visited the office
- Taking appointments.
- Ordering the stock which is needed for the office.
Restaurant Hostess
WESTIN MUMBAI GARDEN CITY
10.2009 - 03.2010
- Taking Reservations of restaurants.
- Taking care of menu cards changed according to the times allotted.
- Table management system blocking of tables of restaurants.
- Assisting guests.
- Handling their queries and feed back.
CABIN CREW
JET AIRWAYS
02.2008 - 05.2009
- Safety and First Aid onboard.
- Hospitality and Service onboard.
- Merchandise Sale onboard.
- Responsibilities:
Education
SSC -
St JOSEPH'S CONVENT HIGH SCHOOL
01.2004
ONE YEAR DIPLOMA - AVIATION & HOSPITALITY MANAGEMENT
AIR HOSTESS ACADEMY
06.2009
HSC - undefined
BHARTIYA VIDYA BHAVANS COLLEGE
01.2007
Skills
- Customer assistance
- Reliability and punctuality
- Equipment monitoring
- Cultural sensitivity
- Safety awareness
- Complaint handling
PERSONAL DETAILS
English
Hindi
Marathi
Timeline
CABIN CREW
INDIGO AIRLINES
02.2011 - Current
FRONT OFFICE EXECUTIVE
D B REALTY
08.2010 - 02.2011
Restaurant Hostess
WESTIN MUMBAI GARDEN CITY
10.2009 - 03.2010
CABIN CREW
JET AIRWAYS
02.2008 - 05.2009
ONE YEAR DIPLOMA - AVIATION & HOSPITALITY MANAGEMENT
AIR HOSTESS ACADEMY
HSC - undefined
BHARTIYA VIDYA BHAVANS COLLEGE
SSC -
St JOSEPH'S CONVENT HIGH SCHOOL
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