ABHISHEK CHOUDHARY
NEW DELHI
Summary
Methodical service manager offering several years of experience on technical service, tracking inventory, processing new orders and appropriately delegating tasks. Thorough and customer-oriented professional focused on providing customized service to customers and facilitating highest quality of support.
Overview
11
11
years of professional experience
Work History
Service Manager
LINSEIS THERMAL ANALYSIS INDIA PVT LTD
NEW DELHI
04.2024 - Current
- Provided technical support for hardware and software issues experienced by customers.
- Created detailed reports on service activities for senior management review.
- Executed strategic troubleshooting to resolve technical problems, optimizing service delivery.
- Resolved technical issues through effective troubleshooting, enhancing service efficiency.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Service Engineer
SG INSTRUMENTS PVT. LTD.
NEW DELHI
06.2021 - 03.2024
- Collaborated with several OEM principal companies. Mainly, Linseis GmbH and PSA UK for to distribute advanced instruments, enhancing product availability and service quality.
- Utilized hands-on experience with PSA mercury analyzer to enhance equipment performance.
- Performed thermal analysis on Linseis instruments, leveraging hands-on expertise gained through OEM training in Germany.
Graduate Engineer Trainee
BRG IRON AND STEEL PVT. LTD.
KHARAGPUR
05.2015 - 06.2016
- Monitored the performance of equipment used in manufacturing processes.
Vocational Trainee
NTPC
KAHALGAON
06.2014 - 07.2014
- Gained insight into power plant processes, concentrating on instrumentation and safety standards.
Education
M.TECH - INSTRUMENTATION AND CONTROL ENGINEERING
UNIVERSITY OF CALCUTTA
KOLKATA07-2019
B.TECH -
HALDIA INSTITUTE OF TECHNOLOGY
HALDIA06-2015
Skills
- Technical support
- Troubleshooting techniques
- Service delivery
- Performance monitoring
- Customer service
- Data analysis
- After-sales support
- Staff training and development
- New employee hiring
Accomplishments
- Qualified GATE 2017, 2018 and 2019
Research paper publication
- Published a research paper in "International Journal of Computer Sciences and Engineering"
Ref: https://www.ijcseonline.org/pdf_spl_paper_view.php?paper_id=1373&ICEECC-2019-50.pdf
Vol.-7, Special Issue-18, May 2019 E-ISSN: 2347-2693
Timeline
Service Manager
LINSEIS THERMAL ANALYSIS INDIA PVT LTD
04.2024 - Current
Service Engineer
SG INSTRUMENTS PVT. LTD.
06.2021 - 03.2024
Graduate Engineer Trainee
BRG IRON AND STEEL PVT. LTD.
05.2015 - 06.2016
Vocational Trainee
NTPC
06.2014 - 07.2014
M.TECH - INSTRUMENTATION AND CONTROL ENGINEERING
UNIVERSITY OF CALCUTTA
B.TECH -
HALDIA INSTITUTE OF TECHNOLOGY
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