Swagata Das
Cloud Engineer
Bengaluru
Summary
Results oriented support engineer with superior problem-solving abilities and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
CLOUD SPECIALIST 1
HYLAND SOFTWARE SERVICES
8 2021 - Current
- Automate infrastructure provisioning and management using Docker, Kubernetes, Terraform, and AWS cloud.
- Knowledge and experience on AWS services like EC2, S3, VPC CloudWatch, Secrets manager, SNS, SES, CloudFormation.
- Experience with Operating Systems such as Unix/Linux/CentOS and Microsoft Server.
- Managed Identity and Access solutions with AD(users,groups,GPOs) and AWS(IAM policies and encryption) and server roles (ADDS, DNS, DHCP,SFTP).
- Monitor server performance, utilization, and resource allocation to proactively identify and address bottlenecks.
- Configure, troubleshoot DNS, and IIS app pools, creation and deletion of windows services.
- Improved data recovery by managing backup systems for critical storage
- VM vMotion, Storage vMotion, Add/Remove Memory or any other Hardware resources on VM , install and upgrade vmtools, create and delete snapshots and add ESXi hosts to maintenance.
- Commission and Decommissioning of servers using VMware and AWS.
- Installed security and functionality patches to ensure system reliability and protection also designed maintenance schedules to avoid downtime.
- Analyze and review system/cloud logs to determine root cause of issues reported by monitoring tool like Dynatrace and Splunk.
- Resolve, identify and escalate technical issues to appropriate contacts ensuring full adherence to SLA.
- Knowledge on SQL quarries and CI/CD pipeline.
IT Service Desk Engineer
IMSI Staffing Pvt. Ltd, COGNIZANT TECHNOLOGY SOLUTIONS
03.2020 - 07.2021
- Provide technical support for domain login issues, including Group Policy and Single Sign-On errors.
- Manage user accounts and settings, including granting admin rights.
- Handle Windows Activation and Licensing tasks.
- Implement BitLocker Drive Encryption and manage recovery keys.
- Enable virtualization on client operating systems as needed.
- Support Office 365 and MS Office Suite applications.
- Assist with network issues for end-users.
- Evaluate and recommend improvements to system hardware and software to enhance performance and prevent crashes.
Education
Master of Science - Cloud Computing
Jain University
Bengaluru, India 04.2001 -
BA(honours) -
CALCUTTA UNIVERSITY
Skills
Technical Skills
- Cloud Platforms: AWS (EC2, IAM, S3, VPC)
- Operating Systems: Linux, Windows Server
- Networking: TCP/IP, DNS, VPN, Load Balancers
- Scripting Languages: PowerShell
- Tools & Technologies: Terraform
- Monitoring & Management: CloudWatch, Dynatrace, Splunk
- Databases: SQL
Certification
ITIL v4 Foundation Certificate in IT Service Management
Languages
English
Hindi
Timeline
IT Service Desk Engineer
IMSI Staffing Pvt. Ltd, COGNIZANT TECHNOLOGY SOLUTIONS
03.2020 - 07.2021
Master of Science - Cloud Computing
Jain University
04.2001 -
CLOUD SPECIALIST 1
HYLAND SOFTWARE SERVICES
8 2021 - Current
BA(honours) -
CALCUTTA UNIVERSITY
ITIL v4 Foundation Certificate in IT Service Management
AWS Solutions Architect Associate
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