Summary
Overview
Work History
Education
Skills
Technical Skills
Accomplishments
Additional Information
Timeline
Generic

Mubarak S M

E-Commerce & Supply chain Manager ( Last mile operations )
Bengaluru

Summary

Results-driven and detail-oriented operations leader with 6+ years of progressive experience across e- commerce, Supply chain, and Internet sectors. Skilled in optimizing first-mile/last-mile logistics, inventory management, and vendor coordination to drive efficiency and reduce operational costs. Proven ability in Operations oversight, cross- functional collaboration, and using data insights to elevate performance. Committed to delivering operational excellence and exceptional customer experience

Overview

7
7
years of professional experience

Work History

Fleet Operations Manager

Zomato Limited
12.2018 - 11.2024
  • Optimized logistics operations across multiple localities by efficiently managing fleet onboarding, diligently monitoring fleet health, and swiftly escalating ground issues, resulting in a substantial increase in slot adherence from 70% to 95%.
  • Managed over 250 delivery personnel within the city, achieving zero order loss in regular operations, and less than 3% order loss during major festivals.
  • By monitoring driver performance across productivity, fraud, and quality, and re-engaging inactive drivers through field support, driver churn was reduced by 80%.
  • Streamlined driver support processes by promptly resolving tickets and escalations, elevating driver satisfaction, and optimizing operational efficiency.
  • Conducting daily team meetings for Delivery Partners to resolve doubts and reinforce job responsibilities, while also providing crucial support to multiple cities to boost their login numbers.
  • Understanding the issues on the ground by applying principles of relationship management to foster strong working relationships with drivers and internal teams, and discussing with the manager for the resolution, ensuring smooth operational workflows.
  • Led cross-functional teams in the development and implementation of new fleet policies and procedures.
  • Monitored customer feedback from sales insights to streamline operations and improve delivery efficiency.

Store Manager

Stark Bistro
04.2018 - 11.2018
  • Ensure complete compliance with safety and hygiene protocols.
  • Reduced inventory losses from 3% to 0.5%, maintained FIFO/LIFO practices.
  • Tracked daily sales, operations, and customer escalations.
  • Managed end-to-end store operations and upselling, consistently achieving targets.
  • Ensuring food quality, adherence to health, and 100% food safety regulations.
  • Assisted in local marketing and promotional campaigns to grow the customer base.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Developed loyalty program to encourage repeat business, enhancing customer retention.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Placement Executive

Mandamus Info Knowledge Consultants
11.2017 - 03.2018
  • Organizing and promoting skill development through training and workshops conducted at government-notified training centers and colleges.
  • Generating employment by registering small-scale industries to a single employment portal created by the government of Karnataka. Registered over 200 small industries to the portal.
  • Carefully reviewing candidate applications and assessing their skills, experience, and suitability for specific roles.
  • Maintaining an updated database of candidates, clients, and requirements.

Education

Bachelor of Commerce - Business Administration And Management

Nutan Institute of Management Studies
Davangere, India
04.2001 -

Skills

First and Last Mile Operations

Technical Skills

Systems : ERP Tools, CRM Tools, POS

Tools : MS Excel (VLOOKUP, Pivot Tables, Dashboards), Google workspace

Reporting : Operational Metrics, Audits, P&L, Inventory

Accomplishments

  • Spearheaded the successful launch of Zomato in small cities (2019).
  • Significantly improved delivery times and maintained sales loss below 5% throughout the year.
  • Achieved a reduction in the city's Cost Per Order (CPO) through proactive engagement with delivery partners on the ground, resulting in a stable and efficient operation.
  • Enhanced driver quality through consistent asset audits, directly contributing to sales and market share growth in the city.
  • Successfully completed Kaushalya Karnataka project in Bangalore zone (Govt project).

Additional Information

I do hereby declare that the information furnished above is true to the best of my knowledge and belief.

Timeline

Fleet Operations Manager

Zomato Limited
12.2018 - 11.2024

Store Manager

Stark Bistro
04.2018 - 11.2018

Placement Executive

Mandamus Info Knowledge Consultants
11.2017 - 03.2018

Bachelor of Commerce - Business Administration And Management

Nutan Institute of Management Studies
04.2001 -

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Mubarak S ME-Commerce & Supply chain Manager ( Last mile operations )