SIBASANKAR GIRI
Balasore, Odisha
Summary
Efficient operation Professional Dedicated to Seamless Delivery Operations and data-driven insights to enhance delivery efficiency and accuracy. Excellent communication and customer service skills, ensuring a positive end user experience. Seeking a challenging operational role where a commitment to excellence and a strategic approach to overall operational success
Overview
4
4
years of professional experience
Work History
Fleet Operations Manager
SWIGGY
Jharkhand
06.2024 - Current
- Spearheaded last-mile delivery operations across multiple cities stores, ensuring strict adherence to SLAs and exceeding customer satisfaction benchmarks.
- Managed end-to-end shift planning, rider allocation, route optimization, and real-time issue resolution to ensure seamless delivery performance.
- Recruited, onboarded, and trained delivery riders while implementing safety protocols, grooming standards, and compliance guidelines.
- Collaborated with central operations, finance, and support teams to resolve rider payout issues and drive process improvements.
Team Leader (Hub Operation)
Flipkart
Odisha
06.2022 - 06.2022
- End-to-end ownership of ensuring stellar Customer Experience by driving key business metrics.
- Reduction and resolution of Customer grievances within the stipulated time by coordinating with cross-functional stakeholders.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Establish process governance for the happy flow of shipments to the Customer doorstep.
- Identifying customer dissonances/improvement opportunities and partnering with businesses to recommend actions.
Education
MBA -
Biju Patnaik University of Technology
Odisha04-2021
Bachelor of Science -
Fakir Mohan University
Balasore, Odisha04-2018
Skills
- Last-mile logistics
- Shift planning
- Customer experience
- Hub operation
- Inbound and Outbound
- Data management
- Rider coordination
- SLA management
Timeline
Fleet Operations Manager
SWIGGY
06.2024 - Current
Team Leader (Hub Operation)
Flipkart
06.2022 - 06.2022
MBA -
Biju Patnaik University of Technology
Bachelor of Science -
Fakir Mohan University