Summary
Overview
Work History
Education
Skills
Timeline
Generic

SIBASANKAR GIRI

Balasore, Odisha

Summary

Efficient operation Professional Dedicated to Seamless Delivery Operations and data-driven insights to enhance delivery efficiency and accuracy. Excellent communication and customer service skills, ensuring a positive end user experience. Seeking a challenging operational role where a commitment to excellence and a strategic approach to overall operational success

Overview

4
4
years of professional experience

Work History

Fleet Operations Manager

SWIGGY
Jharkhand
06.2024 - Current
  • Spearheaded last-mile delivery operations across multiple cities stores, ensuring strict adherence to SLAs and exceeding customer satisfaction benchmarks.
  • Managed end-to-end shift planning, rider allocation, route optimization, and real-time issue resolution to ensure seamless delivery performance.
  • Recruited, onboarded, and trained delivery riders while implementing safety protocols, grooming standards, and compliance guidelines.
  • Collaborated with central operations, finance, and support teams to resolve rider payout issues and drive process improvements.

Team Leader (Hub Operation)

Flipkart
Odisha
06.2022 - 06.2022
  • End-to-end ownership of ensuring stellar Customer Experience by driving key business metrics.
  • Reduction and resolution of Customer grievances within the stipulated time by coordinating with cross-functional stakeholders.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Establish process governance for the happy flow of shipments to the Customer doorstep.
  • Identifying customer dissonances/improvement opportunities and partnering with businesses to recommend actions.

Education

MBA -

Biju Patnaik University of Technology
Odisha
04-2021

Bachelor of Science -

Fakir Mohan University
Balasore, Odisha
04-2018

Skills

  • Last-mile logistics
  • Shift planning
  • Customer experience
  • Hub operation
  • Inbound and Outbound
  • Data management
  • Rider coordination
  • SLA management

Timeline

Fleet Operations Manager

SWIGGY
06.2024 - Current

Team Leader (Hub Operation)

Flipkart
06.2022 - 06.2022

MBA -

Biju Patnaik University of Technology

Bachelor of Science -

Fakir Mohan University
SIBASANKAR GIRI