ABHISHEK DALVI
Vasai
Summary
- Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
- To attain a position that will enable me to use my strong communication and organizational skills, customer service background and ability to work well with others.
- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Operations Analyst
First Advantage pvt ltd
Mumbai
12.2021 - Current
- Verification of education documents of top 10 company clients by verifying it in detail and enter date in worksheet cell by taking a ownership to improve the strategy of working smart.
- Train new joiners and take ownership to resolve my team member queries.
- Collaborated with internal departments to resolve verification issues in a timely manner.
- Developed strategies for improving existing processes used by the team.
Customer Service Executive
Concentrix Daksh pvt ltd
Mumbai
02.2020 - 10.2021
- Work closely with customer service managers, product owners and business to identify areas of improvement based on customer enquiries landscape.
- Answered incoming customer inquiries and resolved issues related to products or services in a timely manner.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Train new joiners and take ownership to resolve my team member queries.
- Improved product knowledge on continuous basis to provide optimal service and achieve upselling leads quotas.
Customer Service Executive
Teleperformance dibs
Mumbai
07.2019 - 01.2020
- Ensured that all customer queries and complaints were handled quickly and professionally.
- Possessing excellent service knowledge to enhance customer support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Improved product knowledge on continuous basis to provide optimal service.
Education
H.S.C Commerce, 56% - Commerce
VIVA College
Virar02-2015
S.S.C, 52% -
J B Ludhani High School
Vasai03-2013
Skills
- Data Analysis
- Microsoft Excel
- Customer Relationship Management
- Handling Escalations
- Marketing
- Call Control
- Team Training and Development
- Customer Retention
- Complaint Handling
- Document Verification
- Verbal and Written Communication
Technical Know How
Microsoft word, Power Point, Excel as well as maneuver the internet., Good learning ability, accountability, strong execution, and problem solving ability.
Blood Group
A+ve
Areas Of Interest
- Client satisfaction
- Improve loops if any
- Helping others by sharing knowledge
Personal Information
Date of Birth: 05/31/97
Hobbies and Interests
Informed Music listener & Adventurer
Languages
English, Hindi, Marathi
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Operations Analyst
First Advantage pvt ltd
12.2021 - Current
Customer Service Executive
Concentrix Daksh pvt ltd
02.2020 - 10.2021
Customer Service Executive
Teleperformance dibs
07.2019 - 01.2020
H.S.C Commerce, 56% - Commerce
VIVA College
S.S.C, 52% -
J B Ludhani High School
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