ABHISHEK DASS
Kanpur
Summary
Goal-oriented Team Manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering 6 years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Team Leader - Manager
MANAAL ENTERPRISES
Kanpur
10.2020 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Motivated team members to consistently achieve or exceed performance expectations.
- Recruited and trained new employees to meet job requirements.
- Audited customer account information to identify issues and develop solutions.
- Conducted research and reviewed findings to solve customer issues.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Communicated effectively with co-workers regarding shipment status updates and delays.
- Monitored consumer traffic to build customer engagement strategies.
- Managed inventory levels across multiple channels including Amazon FBA, eBay, Walmart.com.
- Created product listings, optimized titles, descriptions, bullet points and images for maximum visibility on search engine results.
- Analyzed sales data to determine areas of improvement for future campaigns.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
Administrative Manager
EQUIPET INTERNATIONAL
KANPUR
01.2015 - 09.2020
- Organized meetings between executives and outside vendors or clients.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Managed inventory levels across multiple channels including Amazon FBA, eBay, Walmart.com.
- Responded promptly to requests about marketing campaigns and items.
- Leveraged social media platforms such as Instagram and Facebook Ads for increased brand awareness.
- Identified new growth opportunities for program revenue plans.
- Answered email inquiries about products and merchandise.
- Investigated competitors' pricing structures in order to create a more attractive offering for customers.
- Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
- Negotiated prices with vendors in order to maintain profit margins while staying competitive in the marketplace.
- Created product listings, optimized titles, descriptions, bullet points and images for maximum visibility on search engine results.
- Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Delivered e-mail confirmation of completed transactions and shipment.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Maintained positive relationships with customers by responding promptly to questions and concerns.
- Handled all aspects of business, including accounting, purchasing and web design.
- Organized inventory into categories based on popularity or seasonality in order to maximize visibility.
Senior Customer Service Representative
XERION RETAIL PRIVATE LIMITED - JABONG.COM
01.2014 - 12.2015
- Consulted with customers to resolve service and billing issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Strengthened customer retention by offering discount options.
- Educated customers on special pricing opportunities and company offerings.
- Surpassed sales goals through implementation of successful marketing strategies.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Took special orders in person and over telephone, generating additional revenue every month.
Customer Service Executive
AMAZON.COM-KINDLE- IBM DAKSH (CONCENTRIX)
01.2013 - 01.2014
- Communicated effectively with team members to ensure timely response times for customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Strengthened customer retention by offering discount options.
- Tracked all customer interactions using internal software applications.
- Maintained current knowledge of company products, services, and processes.
- Explored alternative solutions when initial attempts failed to resolve an issue.
- Mentored junior team members and managed employee relationships.
- Adhered strictly to departmental policies and procedures at all times.
- Utilized computer systems such as Microsoft Office Suite for data entry purposes.
- Assisted team members with difficult calls or queries when required.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Initiated contact with customers via telephone or email when necessary.
- Worked closely with other departments to resolve complex customer issues.
- Assisted customers in resolving issues with their accounts or orders.
- Maintained a professional attitude while providing excellent customer service.
- Supported sales team members to drive growth and development.
- Resolved customer complaints in a timely manner by addressing root causes of the issue.
- Provided top quality control and eliminated downtime to maximize revenue.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Arts - English Language And Literature
NIIMS Univeristy
Jaipur01-2018
Class 12th Intermediate - Science Education
Dr. Virendra Swaroop Memorial Public School
Kanpur01-2012
Class 10th - Science Education
Dr. Virendra Swaroop Memorial Public School
Kanpur01-2010
Skills
- Performance Coaching
- Employee Scheduling
- Process Improvement
- Staff Management
- Schedule Management
- Business Administration
- Project Planning
- Employee Development
- Brand Management
- Customer Service
- Business Development
- Performance Tracking and Evaluation
- Training and Development
- Staff Training
- Strategic Planning
- Shift Scheduling
- Team Leadership
- Employee Coaching and Mentoring
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Intermediate (B1)
B1
PERSONAL DETAILS
Abhishek Dass
Date of Birth: 7th May 1995.
Father’s Name: Asit Kumar Dass
Mother’s Name: Sheela Dass
Sex: Male
Nationality: Indian
Marital Status: Unmarried
Language Known: English, Hindi & Bengali.
Hobbies: Listening to Music, Making new friends and surfing Internet.
Affiliations
Computer Knowledge
Windows 98, 2000, XP & Vista, Window 7, 8& 10.
MS Office & Office 365 Suite, Photoshop CS5.0, CS 7.0 & 10, Corel Draw (Basic).
Bartender.
Graphtec CE6000 Plus Cutting Plotter
Flexi Sign 8.1 V 1.0 (Latest)
Inkscape 3.0.
Little Knowledge about CAD.
Others: Internet, E-Mail, File Uploading/Downloading & Outlook Express.
Timeline
Team Leader - Manager
MANAAL ENTERPRISES
10.2020 - Current
Administrative Manager
EQUIPET INTERNATIONAL
01.2015 - 09.2020
Senior Customer Service Representative
XERION RETAIL PRIVATE LIMITED - JABONG.COM
01.2014 - 12.2015
Customer Service Executive
AMAZON.COM-KINDLE- IBM DAKSH (CONCENTRIX)
01.2013 - 01.2014
Bachelor of Arts - English Language And Literature
NIIMS Univeristy
Class 12th Intermediate - Science Education
Dr. Virendra Swaroop Memorial Public School
Class 10th - Science Education
Dr. Virendra Swaroop Memorial Public School
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