Abhishek Dey
Hyderabad
Summary
Seasoned professional with over 9 years of experience in sales and business development, now seeking to transition into a dynamic role in People Operations. Proven expertise in managing cross-functional teams, driving process efficiencies, and implementing HR technology solutions. Adept at compliance management, onboarding/offboarding, HRIS systems, benefits administration, and vendor management. Recognized for exceptional leadership, strategic problem-solving, and delivering results in fast-paced, global environments.
Overview
8
8
years of professional experience
Work History
Senior Zonal Head
Infoedge India Limited
Hyderabad
02.2024 - Current
- Led a team of 8, managing a portfolio generating annual revenue of INR 5 crore (USD 680,000).
- Oversaw recruitment automation solutions for key Enterprise accounts, ensuring smooth client onboarding and training.
- Collaborated with product and support teams to streamline client escalations, enhancing customer satisfaction.
- Monitored regional performance metrics, ensuring alignment with organizational objectives.
- Conducted in-depth business analysis to identify opportunities for growth and process improvements.
- Built and maintained strong client relationships, focusing on strategic account management.
- Leveraged agile methodologies to drive project efficiency and team collaboration.
- Coordinated with technical teams to integrate APIs, and ensure seamless architecture alignment for HR solutions.
Business Operations Manager
Keka HR
Hyderabad
01.2021 - 01.2024
- Managed end-to-end onboarding and implementation processes for 180+ SMB & 35+ enterprise clients.
- Conducted client presentations and training sessions, emphasizing seamless adoption of HRIS systems.
- Spearheaded vendor negotiations and contract renewals, driving cost efficiency.
- Acted as a liaison between HR and technical teams to optimize system integrations.
- Capable of updating and maintaining HR documentation, records, and policies.
- Strong knowledge of human resources compliance with regard to the EEOC, UAE Labor Law, Anti Discrimantory Law, etc.
- Started as a two member team and scaled it up to 28 members over 3 years.
Senior Sales Manager
Keka HR
Hyderabad
07.2018 - 01.2021
- Conducted product demos for prospective clients to showcase solutions effectively.
- Generated significant revenue by converting leads into successful sales closures.
- Managed client accounts, ensuring consistent communication and long-term relationships.
- Oversaw the implementation process, handholding clients through onboarding and adoption phases.
- Maintained and executed account renewals, contributing to sustained business growth.
Account Manager
Cleartax
Bengaluru
11.2016 - 03.2018
- Designed and implemented efficient workflows for customer onboarding and lifecycle management.
- Analyzed and reported on HR metrics, identifying process improvement opportunities.
- Created detailed documentation including diagrams, flowcharts, process maps, user guides.
- Established and maintained strong client relationships through exceptional problem-solving and technical support.
Education
Bachelor of Technology - Aeronautical Engineering
Dayanand Sagar Institutions
Bengaluru07-2015
Skills
Core Competencies
- HR Compliance & Policy Development
- People Systems & Process Improvement
- Vendor & Benefits Management
- Onboarding & Offboarding Management
- Data-Driven Insights & Analytics
- Team Leadership & Cross-Functional Collaboration
Technical Skills
- HRIS Systems Implementation & Management
- Data Analytics & Metrics Reporting
- Process Automation & Workflow Optimization
- Proficiency in Google Suite, MS Office Suite (Sheets, Docs, Slides)
Key Achievements
- Streamlined onboarding processes, reducing average setup time by 20%
- Received accolades for implementing compliance-driven HR policies, ensuring 100% audit success
- Developed HR dashboards and analytics reports, providing actionable insights for decision-making
- Designed and delivered training programs on HR tools, improving team proficiency by 30%
References
References available upon request.
Timeline
Senior Zonal Head
Infoedge India Limited
02.2024 - Current
Business Operations Manager
Keka HR
01.2021 - 01.2024
Senior Sales Manager
Keka HR
07.2018 - 01.2021
Account Manager
Cleartax
11.2016 - 03.2018
Bachelor of Technology - Aeronautical Engineering
Dayanand Sagar Institutions
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