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Associate Principal Engineer

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Skilled in data analysis and client relationship management, I excelled at Tech Mahindra by streamlining onboarding/offboarding processes and enhancing client communication, leading to a 20% increase in customer satisfaction. Proficient in VLOOKUP and pivot tables, my approach combines technical expertise with a commitment to resolving client needs efficiently.

Dedicated and results-oriented Customer Support Associate at Tata Motors with specialized experience in managing P1 (Priority 1) cases. Proven track record of resolving critical customer issues, including vehicle breakdowns and high-priority service escalations, while maintaining professional standards and high customer satisfaction ratings. Adept at conflict resolution, CRM data management, and coordinating across cross-functional teams to ensure rapid turnaround times for the most sensitive customer concerns.

Dynamic business operations specialist with a proven track record in process improvement, project coordination, tender support, and customer lifecycle activities. Recognized for delivering reliable reporting that informs key business decisions and fosters collaboration across diverse teams. Highly adaptable and motivated, committed to continuous learning and growth while embracing new challenges that enhance both personal development and organizational success. Passionate about leveraging expertise to optimize operational efficiency and contribute to strategic objectives.

Detail-oriented team player with 18+ years of experience, strong organizational skills, the ability to handle multiple projects simultaneously with a high degree of accuracy, and a proven knowledge of sales, event management, marketing, and vendor and customer communications.

Abhishek Dutta

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Associate customer support

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B.A -

XIIth - Bengali / Bangla

Xth - Bengali / Bangla

Diploma In Information Technology And Application -

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Associate customer support

B.A -

XIIth - Bengali / Bangla

Xth - Bengali / Bangla

Diploma In Information Technology And Application -

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