Abhishek Gajjam

BASE Community Management:

• Ensured Discord Base server security by identifying and removing spam, phishing attempts, and scams across social media.
• Identified four key areas for process improvement in 2024 and collaborated with stakeholders to implement changes.
• Managed team shift scheduling and availability to ensure smooth operations.
• Trained new joinees on community management best practices.

L&D Support:

• Led the team in handling the highest number of story points, showcasing efficiency in workload management.
• Managed Docebo LMS to deploy courses and learning plans, and tracked course completion via Looker with daily EOD reports.
• Worked extensively with Jira tickets, tracking QA audit issues and training deployment progress.
• Trained new members on L&D processes, enhancing team efficiency and knowledge sharing.

Key Responsibilities:

• Proficient in managing backend operations using a variety of internal tools to deliver optimal customer solutions.
• Diagnosed and resolved hardware and software issues through basic troubleshooting techniques, improving first-call resolution rates.
• Provided technical support to B2B clients and customers using specialized tools, ensuring high customer satisfaction.
• Successfully handled service-related issues in NBN and PSTN networks for Telstra, ensuring minimal downtime and accurate issue resolution.
• Applied logistic regression models to enhance customer preference predictions, leading to improved sales strategies and increased profit margins.