Zoheb Shaikh

Kinvey

• Enabled customers to move from design to a fully functional enterprise mobile application on the Kinvey Serverless platform.
• To integrate modern mobile applications with existing legacy and cloud systems.
• Unbraid complex processes to help build multichannel apps powered by a cloud backend.

DataDirect and Corticon

• Solved challenging database driver issues with Relational, Big Data, and SaaS data sources. (Relational databases such as Oracle, SQL Server, and DB2; NoSQL/BigData databases such as Hive and Mongo; and Cloud sources such as Salesforce.)
• Participated in SPRINT reviews to ensure key defects and enhancements are prioritized.
• Ensured technical efficacy of the Corticon rule engines' documentation and wrote blog posts on the newly released features.
• Ensured that the Knowledge Base articles meet the KCS v6 standards.
• Conducted continuous Product Demos, technical sessions and feature discussions.

• Focused on relationship management and drove conversations with Platinum Customer accounts. Met regularly with key customers and discussed reports, priorities, escalations, and worked through key issues to ensure customer success.
• Researched, troubleshot, and resolved complex problems independently.
• Led internal product training for Actional and Savvion.
• Reviewed technical documentation and procedures.
• Managed customer expectations and experience to a high degree of customer satisfaction.
• Defined and documented technical best practices.
• Provided on-call support for Critical / Production down issues.
• As part of the Software Licensing team performed customer environment analysis, classified customers into different tiers based on the scalability requirements and proposed quotes based on the size of the software implementation project. Identified potential sales and cross-selling opportunities.

• Provided high-quality technical support by delivering solutions to both technical and non-technical users.
• Created a Public Knowledge Base that empowered the user community.
• Developed customer relationships through professional, dependable and accurate interactions.
• Served as a resource to Engineering and QA teams\' to identify and reproduce customer scenarios.
• Developed a Technical Support Wiki for amateur support engineers as a one-stop solution to troubleshoot customer issues.
• Identified and solved technical issues with a variety of case tools like Salesforce, Jira, Slack, etc

• Understood the business and technical needs of the Client and converted them into tangible software end products/tasks for the development team to deliver.
• Meticulously defined every module right down to the lowest level of detail, to enable the smooth development and implementation of the project.
• Maintained well-documented procedures for managing Project Enhancements and Customer Change Requests.
• Coordinated the development efforts of the different teams involved to enable smooth transitions and Project Go-Live.
• Wrote high-quality code. Managed code versioning and quality control.

• Worked on the design, development, and deployment of a web application for automating the credit application process using GWT 2.0 and SPRINGS / HIBERNATE framework.
• Performed UAT and gap analysis to ensure that business requirements and functional specifications are
  thoroughly tested and fulfilled.
• Led the post-implementation support operation.
• Monitored the functional operations of an (Oracle Apps) ERP system
  

• Top 2% of the class. Scored 74% in the Final year.
• Scored 196 / 200 in the Final Year project. Developed a Biometric Fingerprint Recognition system.

• Top 1 % of the class. Scored 81.43 in the final Year.
• Emphasis on OOPS and Programming Languages.
• Two-time winner and one-time runner-up in the intercollegiate Debate contests.
• Elected Captain of the Debate club.