Abhishek Garg
Lucknow
Summary
Results-driven known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and organizational excellence.
Overview
20
20
years of professional experience
Work History
Circle Operation Head – JIO Account (NE Circle)
Narula infrastructure Pvt Ltd
Guwahati
09.2024 - Current
- Responsible for the overall operation and maintenance of RJIL sites in the NE States. It includes infrastructure, fiber management, and L1 active part responsibility.
- Vendor Management, Power (EB) & Fuel Management, OFC cut/fault restoration/repair/rectification, compliance with all RJIL HSEF standards/procedures, controlling Maximum Demand & Power-factor, handling local issues/hindrances effectively, inspecting and auditing the facilities constructed, takeover of OFC network & its associated Utilities, maintenance of Intercity and Intracity/FTTx OFC network.
- Developed and implemented operational strategies, policies, and procedures to ensure organizational efficiency.
- Directed the hiring process for new staff members including interviewing potential candidates and making final selection decisions.
- Analyzed data related to operational performance metrics such as cost savings, productivity levels, customer satisfaction rates.
- Provided guidance and support to subordinate staff in order to maximize their individual potentials.
- Ensured adherence to safety protocols throughout all operational processes.
- Scheduled maintenance activities for equipment and machinery on a regular basis.
- Created detailed reports regarding operational progress or issues that need attention from upper management.
Head Project - UP East
Harsh Infraservices Private Limited, Lucknow
Lucknow
09.2017 - 08.2024
- Spearheading the entire gamut of operations pertaining to the project (OFC and EB) of the company, ensuring the successful completion of the project roll-out in the UP East circle, managing engineers and vendors to execute the project work on time with quality and safety, reviewing the progress of projects with the team and vendors, coordinating with the customer for roll-outs and AR, tracking the company's progress through budgeting, costing, and account reconciliation, keeping track of inventory and material requirements, implementing all the quality norms, liaising with the customer at the circle level, adhering to quality standards, and ensuring the timely completion of all the compliances.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
AGM - Operation ( JIO Kolkata)
Narula infrastructure Pvt Ltd
Kolkata
12.2011 - 08.2017
- In charge of overseeing the overall operations and maintenance of RJIL sites in Kolkata, including infrastructure management, fiber management, and responsibility for the L1 active components.
- Vendor Management (Warranty tracking, OEMs services coordination/support, service certification, Insurance claim documentation support)
- Power (EB) & Fuel Management, Diesel transactions, logistics, logging, and accounting; Estate Management, Security/coordination for FIR lodging (No physical security deployment is envisaged)
- OFC cut/fault restoration, repair, and rectification, as per RJIL spec, SOP, and SMP, shall be done within the defined MTTR and SLA. FRT (GPS enabled) shall be available 24x7 for the same.
- Strict compliance to all RJIL HSEF standards/procedures, including equipment housekeeping.
- Controlling Maximum Demand and Power-factor to avoid penalty, based on SME guidelines.
- Handle local issues and hindrances effectively during OFC repair works and equipment repairs.
- Inspect and audit the facilities constructed, and prepare a punch list if any deviation is observed, as per the QA documents provided by RJIL. Critical punch points shall be listed, followed up, and liquidated by the local construction team before take over.
- Takeover of OFC network and its associated Utilities as per guidelines of HOTO from Project or Construction team for enroute Intercity and Intracity or FTTx OFC network. (AG3, AG2+OTN, AG2, ILA, AG1, eNodeB, Wi-Fi, Small Cells Locations, MW, etc., CSS rings, and associated elements.)
- Maintenance of Intercity and Intracity/FTTx OFC network (excluding Splitter 2 to ONT, i.e., inside customer premises-homes) – laid by conventional trenching, HDD, micro-trenching, aerial, etc. - and facilities at AG3, AG2+OTN, AG2, ILA, AG1, eNodeB, Wi-Fi, Small Cells Locations, MW, etc., and associated elements.
- Developed and implemented operational policies and procedures to ensure efficient workflow.
- Managed the daily operations of the organization, including staffing, budgeting, scheduling, and problem resolution.
- Analyzed operational data to identify areas of improvement in productivity and cost savings.
Deputy Manager – Network Operation
Vodafone Spacetel Ltd
Ranchi
06.2010 - 12.2011
- Led the overall network operations for Jharkhand, managing electronics, OFC, and infrastructure across 1,100+ sites and 9 BSCs.
- Directed the successful execution of the fiber project rollout for Vodafone Jharkhand, ensuring quality, timely delivery, and efficient coordination with the planning team.
- Managed vendor selection and deployment, ensuring timely material management and purchase order execution for the fiber project.
- Coordinated with operators like Bharti, Reliance, and Tata to procure dark fiber, reducing CAPEX, and facilitated the handover/takeover (HO/TO) of fiber and leased line surrender to reduce OPEX.
- Supervised a team of 20 field engineers and technicians, overseeing network performance, traffic growth, and carrier enhancements while analyzing OMCR reports to meet network KPI benchmarks.
- Managed the commissioning and integration of microwave links (PDH/SDH), ensuring proper implementation of EDGE/GPRS, and handling utility and BSS/Microwave infrastructure issues to improve network availability.
- Coordinated with infrastructure providers like BIL, Reliance, Idea, and others to boost site performance and uptime, while resolving customer complaints in coordination with the technical team.
Deputy Manager – Network Operations
UNINOR
Jhansi
07.2009 - 06.2010
- Managed the maintenance of the microwave (MW) network and handled network expansion activities.
- Coordinated and mobilized equipment vendors, overseeing project coordination for network rollout and BTS site deployment.
- Ensured quality control of new BTS sites and collaborated with various agencies for site planning and integration with NOC and engineers.
- Coordinated handovers with the field maintenance (FM) team, troubleshooting and resolving operational issues, while supporting field engineers with corrective maintenance.
- Liaised with BSNL for regular maintenance and testing of new Points of Interconnection (POIs).
Circle Project Manager - Reliance Account
ZTE TELECOM INDIA PVT. LIMITED
Siliguri
07.2007 - 06.2009
- Managed the Trunkey Reliance project in the WB Circle, acting as the single point of contact (SPOC) for both customer and organizational interfaces during project implementation.
- Oversaw project rollout, including site finalization, tracking design team outputs against acquisitions, and coordinating with the circle NP team to ensure timely availability of TND, RND, and RF data.
- Monitored civil works, including foundation construction, tower erection, and shelter installations, alongside their associated electrical works for new BTS/MW sites.
- Conducted complete project management for the establishment of new BTS/MW sites, ensuring quality screening and coordinating material supply and delivery.
- Coordinated with TSPs, supervised civil and electrical engineers, managed vendor bill processes, and maintained a comprehensive project database.
- Ensured timely delivery of materials through local purchase departments and vendor coordination, while conducting necessary meetings for effective material management.
- Monitored and supervised electrical installations, including DG sets, AMF panels, battery banks, and power plants, while facilitating connections for EB power supply.
- Planned, monitored, and controlled the entire project cycle at the circle level, including resource forecasting for manpower and budget management to control project costs.
Engineer - Network Operation
ERICSSON INDIA PVT. LIMITED
Jallandhar
02.2007 - 06.2007
- Oversaw the installation and commissioning of various Ericsson BTS models (RBS2202, 2204, 2206, and 2308), microwave radios, STM radios, and high-capacity switch nodes (DXX 6310, 6320).
- Supervised the cell site buildup and coordinated with engineers to troubleshoot issues, ensuring optimal network availability.
- Managed a team of technicians, optimizing resource utilization to meet project targets and conducting preventive maintenance to minimize unplanned outages.
- Collaborated with the sales team to address and resolve customer complaints in a timely manner.
- Coordinated with BSNL for the regular maintenance of Points of Interconnection (POIs) and conducted testing of new POIs.
Senior Engineer - Network Operation
SPICE COMMUNICATION PVT. LIMITED PUNJAB
Jallandhar
10.2004 - 02.2007
- Managed network implementation, installation, and maintenance of BTS and BSCs for Motorola and ZTE, along with transmission equipment for microwave links (7GHz, 15GHz), and fiber SDH technology (Fibcom and Tejas).
- Worked with ZTE DWDM technology and maintained proficiency in ZTE OMC-R, overseeing the installation and operation of BSS and transmission equipment, including troubleshooting breakdowns.
- Supervised electrical works and BTS installation/integration, planned swap site redeployments, and coordinated material deliveries while managing relationships with TSPs.
- Supported project coordinators in customer interactions, quality screening, and maintaining databases, ensuring timely supply and delivery of materials for Infrastructure and TI activities.
- Planned and controlled the entire project cycle at the circle level, including resource forecasting, project budgeting, and cost management, to ensure successful rollout phases.
Education
MBA - Digital Supply Chain & Operation Management
O.P.Jindal Global University
Haryana12-2025
Professional Certificate Program in Data Analytics Using AI & ChatGPT -
Iraedu.tech
New Delhi10-2024
B.Tech - Electronics And Communication
Uttar Pradesh Technical University
Greater Noida06-2004
Skills
- Project Management
- Delivery Management
- Quality Management
- Material Management
- Budgeting and Scheduling
- Risk Management
- Stakeholder Management
- Cross-functional Coordination
- Contract Negotiation
- Team Building & Leadership
Affiliations
Functional:
● Training on STM-16/STM-4 equipment from Tejas Network Pvt. Limited
● Training on basic GSM by Aircom India
● Training on ZTE equipment by ZTE Corporation China.
Behavioral:
● Executive Development Program “Creating Spice In Yourself” by TMI networks in KasaulI HimachaI Pradesh.
● One day workshop on ANGER MANAGEMENT by Vodafone BH.
● 2 days program on Communication & Presentation Skills by Vodafone BH.
● 1day workshop on lean 6 Sigma.
Accomplishments
Received the JIS Samman Award for Best Employee in 2015.
Personal Information
- Date of Birth: November 22, 1982
- Father's Name: Dr. Ashok Kumar Agarwal
- Marital Status: Married
- Permanent Address: 17/673, Indira Nagar, Lucknow, 226016
- Languages: Hindi & English
Timeline
Circle Operation Head – JIO Account (NE Circle)
Narula infrastructure Pvt Ltd
09.2024 - Current
Head Project - UP East
Harsh Infraservices Private Limited, Lucknow
09.2017 - 08.2024
AGM - Operation ( JIO Kolkata)
Narula infrastructure Pvt Ltd
12.2011 - 08.2017
Deputy Manager – Network Operation
Vodafone Spacetel Ltd
06.2010 - 12.2011
Deputy Manager – Network Operations
UNINOR
07.2009 - 06.2010
Circle Project Manager - Reliance Account
ZTE TELECOM INDIA PVT. LIMITED
07.2007 - 06.2009
Engineer - Network Operation
ERICSSON INDIA PVT. LIMITED
02.2007 - 06.2007
Senior Engineer - Network Operation
SPICE COMMUNICATION PVT. LIMITED PUNJAB
10.2004 - 02.2007
MBA - Digital Supply Chain & Operation Management
O.P.Jindal Global University
Professional Certificate Program in Data Analytics Using AI & ChatGPT -
Iraedu.tech
B.Tech - Electronics And Communication
Uttar Pradesh Technical University
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