CRM,
Abhishek Gautam
Banking
Bengaluru,KA
Summary
Experienced in Retail and Corporate Banking over different roles with over 4.5 years of experience in banking. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic Accounts Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Retail and Corporate Banking. Motivated to learn, grow and excel.
Overview
2
2
Languages
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Accounts Manager
ICICI Bank Ltd
Bangalore, Karnataka
08.2018 - Current
- Handled various accounting transactions.
- Processed exchange and foreign currency.
- Maintained friendly and professional customer interactions.
- Understand clients requirement and provide resolution
- Understand Banking products and full client requirement
- Customer Facing, core banking solution
- Maintain comprehensive documents, plans
- Central point of contact
- Manage corporate client relationship and ensure output result
- Result oriented
Branch Business Manager
ICICI Bank Ltd
Bangalore, Karnataka
07.2016 - 08.2018
- Increased customer satisfaction by resolving Banking solution and resolve issues.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Met with customers to assess needs and propose customized solutions.
- Developed and implemented marketing and business plans.
- Structured and finalized secured and unsecured loans.
- Provided leadership and direction to grow team portfolio and increase revenue.
- Managed day to day operation and sales
Education
B.Tech - Electronics And Communications Engineering
07.2010 - 06.2014
Completed PGDBF from ICICI Manipal Academy(2015-16) under Manipal University
Skills
Multitasking abilities
Relationship-Building
MS Office
Analytical skills
Business Development
Service delivery
Account Reconciliation
Collections
Point Of Sale Knowledge
GL Entry Verification
Product And Service Sales
Software
I-Core
FCRM
I-view
I-Process
Hobbies
Travelling, Badminton, Criket, Table Tennis, Swimming
Timeline
Accounts Manager - ICICI Bank Ltd
08.2018 - Current
Branch Business Manager - ICICI Bank Ltd
07.2016 - 08.2018
Doon Public School - B.Tech, Electronics And Communications Engineering
07.2010 - 06.2014