Abhishek Goel
RTR lead
Delhi ,DL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
BPO Lead
TCS
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Journals processing
- Month end reporting
- NAO audit
- GL review
- Quality check
- Duplicate review
- Stake holder management
- Team building
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
R2R Lead
British Council Management Services Pvt Ltd
01.2023 - 01.2024
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Journals processing
- Quality check
- Stake holder management
- Month end reporting
- MCS reporting
- CFO dashboard
- NAO audit support
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
Senior Executive- O2C Team
British Council Management Services Pvt Ltd
05.2016 - 12.2022
- Streamlined operational processes to improve efficiency and reduce costs.
- Bank upload
- Clearing of open bank items
- Sales order creation
- Billing
- Debt management
- Month end reporting
- NAO audit support
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Executive - P2P Team
British Council Management Services Pvt Ltd
12.2010 - 04.2016
- Reported issues to higher management with great detail.
- Invoice processing
- Quality check
- Reportings
- MRBR check
- Query Handling
- NAO audit support
Process Associate- P2P
Genpact
05.2009 - 12.2010
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Query handling
- Invoice processing
- Reporting
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
Education
PGDM- Finance -
JIMS
New DelhiHigh School Diploma -
Titiksha Public School
New DelhiBBA -
JIMS
New DelhiSkills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Time management
Flexible and adaptable
Multitasking
Supervision and leadership
Excellent communication
Timeline
BPO Lead
TCS
01.2024 - Current
R2R Lead
British Council Management Services Pvt Ltd
01.2023 - 01.2024
Senior Executive- O2C Team
British Council Management Services Pvt Ltd
05.2016 - 12.2022
Executive - P2P Team
British Council Management Services Pvt Ltd
12.2010 - 04.2016
Process Associate- P2P
Genpact
05.2009 - 12.2010
PGDM- Finance -
JIMS
High School Diploma -
Titiksha Public School
BBA -
JIMS