Abhishek Goutam

• Role: Project Manager
• Product: Yellow.ai
• Projects: IT Service Desk
• Duration: Jan 2023 – Current date
• SLDC: Agile methodologies
• Team size: 9
• Project Management
• DEX tool automation
• End to End project implementation, Monitoring & Control, Stakeholder Management, Risk Management
• Work closely with leadership team to align projects with organizational goals

• Role: AI Product Manager
• Title: Senior Manager
• Product: Chatbot - ILA, DRISHTI & Email Bot
• Projects: Multiple
• Duration: March 2022 – December 2022
• Team size: 5 + Vendor management
• Accountable for deliveries of Chatbots
• ILA : Chatbot available for SBI Cards end customers
• Drishti : Internal Knowledge Management Bot
• Email Bot : Automated Email responses for any email sent by customers
• Interface between the Technology delivery teams and Business to ensure requirements are fully represented across for end solutions
• People management, Stake-holder management & Project management

• Role: Project Manager
• Account: Digital Transformation – Professional Services
• Product: Botify (ChatBot Platform)
• Projects: HR Bot, Covid-19 Bot (India, Switzerland, Spain), Edinburgh University, Sopra Banking HR, Cassiope, CBO Bundle and others
• Duration: Sept'2017 - Feb'2022
• SLDC: Agile methodologies
• Team size: 8
• Accountable for deliveries of Chatbots to different Customers & Groups projects
• Spearheading team of 8 cross functional team members ensuring successfully project deliveries
• Interface between the technology delivery teams and business to ensure requirements are fully represented across for end solutions
• Stake-holder management & Project management
• Planning & Estimation of deliveries
• Reviewing & assuring acceptance criteria has been met
• Performance management of team, providing support, coaching and mentoring

(EYDT Bundle)

• Role: Lead Engineer – Test, Functional Support Lead

• Title: EYDT Bundle (Lean EYDT)

• Duration: Dec'2010 to August'17

• Tool: Magic Draw, MS Visio, QC, JIRA, FORGE Constellation

• Team size: 6

• Responsible for project deliveries, planning, estimation, team handling, Reviews, SPOC

• Optimization planning & tracking and key member in defining optimization process

• Functional expert in optimization process during automation

• Writing requirement Gathering & Business requirement writing

• Preparing & reviewing Use cases

• Test Management

• RAE tracking

• Release notes preparation

• Role: Associate Engineer
• Title: Acorn
• Duration: August 2008-Dec 2010
• Environment: Windows, Citrix
• Database: SQL server
• Team size: 12
• Functional support for the tool CIS.
• Functional analysis of the issues of End users and providing them the support.