Abhishek Gupta

• Acquiring a thorough understanding of key customer needs and requirements
• Handling the calibration call and understand the client project and requirement
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Perform data analysis for the selection and rejection reports in daily level to the Director Team
• Handle the escalation parts from the client and Panel side giving them the spot solution
• Managed and tracked all the emails and Tickets in daily levels
• Auditing the IS reports for the panel payment approval once they did the questions accordingly
• Solving daily issues of Client's through email and calls and giving them on the spot solution
• Processing and providing weekly basis all the client's report on their candidates interview and asking for the feedback
• Developed and implemented strategies to increase client retention.
• Setting a meeting with the client and know their key performance indicator
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Develop and maintain excellent client relations.
• Review performance with the management to take corrective actions and help increase the business
• Perform deep dive analysis on the handled issues for the client and act on
• Recommendations and action plans based on data to improve client experience

Key Client:

• MERCEDES BENZ
• LTIMINDTREE
• GODREJ CAPITAL
• WIPRO
• INFOSYS
• Siemens Technology and Services Private

• Handled Return and Refund communication function and collaborated with various cross- Functional teams such as Seller operations, Disputes, Logistics, Payments, etc.
• Planned and executed 30+ discussions with top sellers on their listings that helped reduced the returns by ~12% on the platform
• Developed recommendations and designed a document for various sellers on how to improve their return rates on the platform
• Managed and tracked management escalations, legal grievances, and escalations via social media platforms to solve key issues for the end-users
• Conducted market research to identify selling possibilities and evaluate customer needs

• Assessing the financial risks of buyers.
• Takes decision on credit applications under the supervision of senior underwriters
• Onboarding client in pan India level for the recovery purpose
• Developing account plans and strategies to meet client goals
• Building and maintaining strong relationships with clients
• Monitor performance of the call center and regularly provide feedback
• Collecting information about potential buyers and determine their capacity to repay the credit.
• Reviewing buyer financial statements before proceeding for credit approval.
• Outstanding Payment recovery and keep track of assigned accounts outstanding dues.
• Maintain relation with client, distributors and others involved.
• Provides support for business developers on new customers
• Provide support and maintenance to existing management system
• Generate and distribute reports in accurate and timely manner
• Perform data analysis for generating reports on periodic basis.
• Solving daily issues of customers through email and calls and giving them on spot solution
• Daily pull data and assign to filed executive
• Checking scorecards of field executives’ daily basis and pushing them for higher collection.
• Daily MIS and reporting sharing with team