Abhishek Gupta

UK PA SERVICING

• Responsible for performance reporting, daily hygiene, and coaching.
• Driving PA satisfaction in compliance with Blue Box Values.
• Responsible for Responding back to PA based enquiries raised via Phone and email channel
• Delivering outstanding service in every interaction and leaving a lasting positive impression by utilizing our Relationship Care servicing ethos.
• Educating client use of different tools from online @work and Billing Support Files and BTA Connect
• Monitoring adherence to schedule to minimize the impact on service levels
• Contribution to Daily reports including allocation reports for Case Allocation, returned card reports etc.
• Processing Leavers report for UBS(UK) and sending immediate response for urgent data feed.
• Worked on Project of identifying Challenges/opportunities within recently launched online digital enrollment link for making new PA enrollment process seamless.
• Meet personal/team qualitative and quantitative targets.

REWARDS & RECOGNITION

• Won awards for RTF, ATS and OSAT during 2019 & 2020 for LMS (US)
• Recognized for being under top 3 for RTF in Feb, March, April, May, June, July, Aug, Oct, Nov Dec 2023(UK PA)

ROLE & RESPONSIBILTIES (PAST):

• CCP (LMS) May 2016- Jan 2017
• Collection Specialist (TM Credit Low Balance) Aug 2017-June 2018
• Lead CCP (LMS& SBS) Sep 2018- May 2022