Abhishek Gyan

• Working as a Quality Assurance Analyst handling the WhatsApp client process.
• Monitor and evaluate process performance through quality checks on Portuguese transactions.
• Analyze QA metrics and ensure compliance with internal quality standards and client expectations.
• Ensure data quality, accuracy, and consistency across transactions and customer interactions.
• Implement quality control measures such as validation checks, review sessions, and audits.
• Identify errors, share constructive feedback, and work closely with the operations team to drive improvements.
• Maintain quality reports and participate in internal audits as needed.
• Identify training gaps and contribute to upskilling initiatives.
• Collaborate with cross-functional teams to enhance overall process quality and customer experience.
• Enhance the model’s language processing capabilities to deliver accurate and relevant responses.
• Ensure customers receive informative, precise, and high-quality answers while engaging with the WhatsApp platform.
• Work in a fast-paced, deadline-driven environment requiring multitasking and prioritization.

Handling Portuguese speaking counter vendor and verify the product and vendors
details.
Responsibilities
• I serve as a Data Annotator for AI Language Learning Models (LLM) in Brazil.
• Review raw data
• Tag and categorize data
• Ensure data quality, accuracy, and consistency
• Implement quality control measures like validation checks, review sessions, and
audits.
• Working with image, video, and audio datasets.
• My role involves quality control and enhancing the model's language processing
capabilities, ensuring that customers receive informative and precise answers
when engaging with Amazon's platform.

• Research and resolve all issues related to spam, account takeover and terms of service violations.
• Review, identify and resolve fraud, non-compliant, harmful ads on Linked-In, thereby improving the quality of content published on the platform.
• Handling text, speech and other types of data and attach tags to the contents for critical Machine Learning Classifier.
• Training new hires on Content policy.
• Analyze identity theft and misuse reports, identify trends that need to be addressed and communicate findings to the appropriate stakeholders.
• Interpret and enforce Linked-In policies for content and ads.
• Effectively identify problems and issues by performing relevant research using the appropriate tools.
• Communicate effectively and concisely with internal partners.
• Provide feedback to management regarding necessary changes and updates, including but not limited to policies upgrades, and customer issues.
• Maintain and promote a positive attitude while meeting productivity and quality goals.

• Providing sales support to Lotus Domino and Middle ware client of Brazil.
• Resolving the queries through mail, chat and if required through call.
• Responsible for the interactions and alignments with the Project team.
• Team discussions to make the process more effective and less mistake pron.
• Discuss with the team member for work towards TAT adherence and generate verification reports before the deadline.
• Maintaining consolidated reports of the work done on a daily basis and reporting it to the manager.
• (International Business Machines)

• Initiating daily/weekly/monthly client calls on project implementation.
• Data analysts to maintain quality & accuracy levels.
• Understand/Fulfill client requirement.
• Maintaining consolidated reports of the work done on a daily basis and reporting it to the manager.
• Ensure steady rise in the productivity over a period of time without hampering quality level.
• Provide language training to team to make them capable to understand client.