Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Project ManagerDelivery ManagerClient Relations SpecialistWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteLocation: Ghaziabad, IN
Open to relocation: Yes
Open To Work
Abhishek Jain
Project Manager
Ghaziabad,UP
Work Preference
Summary
Results-driven project manager with 9 years of experience in delivery and program management across diverse sectors. Expertise in agile methodologies and Scrum ceremonies, complemented by strong knowledge of SDLC and SaaS. Skilled in leading cross-functional teams, optimizing resource allocation, and managing risks for on-time, budget-compliant project delivery. Committed to strategic planning and stakeholder satisfaction, fostering collaboration and innovation.
Overview
9
9
years of professional experience
Work History
Project Manager
Dynata
06.2022 - Current
- Led cross-functional teams to successfully deliver projects on time and within scope.
- Developed comprehensive project plans that aligned with client objectives and expectations.
- Facilitated regular status meetings to ensure clear communication among stakeholders.
- Implemented process improvements that enhanced project efficiency and reduced bottlenecks.
- Managed project budgets, tracking expenses to maintain financial accountability.
- Coordinated resource allocation to optimize team performance throughout project lifecycles.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
Delivery Manager
EXL Service
03.2019 - 06.2022
- Led cross-functional teams to enhance client solutions and drive project success.
- Analyzed client requirements to develop tailored service offerings, improving customer satisfaction.
- Implemented best practices for process optimization, resulting in increased operational efficiency.
- Mentored junior consultants, fostering skill development and knowledge sharing within the team.
- Collaborated with stakeholders to define project scopes and deliverables, ensuring alignment with client goals.
- Managed multiple projects simultaneously, prioritizing tasks to meet deadlines without compromising quality or customer satisfaction.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
Client Relations Specialist
ICICI Bank
05.2017 - 01.2019
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Cultivated strong client relationships through proactive communication and personalized service strategies.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer inquiries and concerns efficiently, enhancing overall satisfaction and loyalty.
- Developed and implemented streamlined processes for handling client feedback and complaints.
- Coordinated with cross-functional teams to ensure seamless service delivery and issue resolution.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Cultivated a positive working environment within the Client Relations team, fostering collaboration among colleagues in pursuit of common goals.
Education
MBA - Finance And Marking
Birla Institute of Technology
Noida 04.2001 -
Skills
Certified Scrum Master (CSM) from Scrum Alliance
Successfully Completed a training course on JIRA
Successfully Completed a training course on Deeply Practical Project Management
Acknowledge and celebrate successful project outcomes with clients Recognition of achievements strengthens the client relationship and encourages future collaboration
Anticipate potential issues and address them proactively before they escalate Swiftly respond to client inquiries and work diligently to resolve any problems or discrepancies that arise during the project
Excellent interpersonal and communication skills to establish and maintain strong relationships with clients Capable of understanding client requirements, addressing concerns, and providing regular updates on project progress
Skilful in preparing comprehensive project reports, documentation, and presentations for internal teams and clients
Proactive in staying up-to-date with industry trends and market dynamics, enabling quick adaptation to changing client requirements and business demands
Proven track record of leading and managing research teams, fostering a collaborative work environment, and providing guidance and mentorship to team members
Successfully managed the client account of a major technology corporation, consistently achieving CSAT scores above 90%
Received the "Outstanding Research Analyst" award for consistently delivering accurate and valuable research outputs to clients within tight deadlines
Timeline
Project Manager
Dynata
06.2022 - Current
Delivery Manager
EXL Service
03.2019 - 06.2022
Client Relations Specialist
ICICI Bank
05.2017 - 01.2019
MBA - Finance And Marking
Birla Institute of Technology
04.2001 -