Summary
Overview
Work History
Education
Skills
Certification
Timeline
OTHER PERSONAL DETAILS
AdministrativeAssistant
ABHISHEK JHA

ABHISHEK JHA

Food And Beverage
Gurugram

Summary

Accomplished Food & Beverage and Corporate Catering professional with 14+ years of experience leading operations, managing large teams, and delivering exceptional customer experiences. Expertise in operational management, process optimization, cost control, and client relationship development. Recognized for driving service excellence, improving operational efficiency, and building strong partnerships with clients and stakeholders. A proactive leader with a results-driven mindset and a passion for exceeding expectations in dynamic hospitality and corporate catering environments.

Overview

4
4
Languages
2
2
Certifications
12
12
years of professional experience

Work History

Senior Project Manager and Head Of Department- Food and Beverage Operations

Compass Group of India by ICS Foods
05.2025 - Current
  • Led operational management for Maruti Suzuki, facilitating uninterrupted delivery of 45,000+ daily meal services, incorporating pantry and event catering, while upholding rigorous quality and safety protocols.
  • - Supervised housekeeping operations to uphold high standards of hygiene and facility maintenance across multiple client locations.
  • Coordinated kitchen operations and support functions for a diverse team of 450 employees, optimizing workforce allocation, and achieving a 10% increase in productivity.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
  • Coordinated with stakeholders to define project scope, objectives, and deliverables aligned with business goals.
  • Enhanced client relationships through effective communication and by delivering exceptional service standards.
  • Drove continuous improvement initiatives that increased operational effectiveness across multiple service lines.

Cafe Manager

Sodexo @Google
05.2023 - 04.2025
  • Supervised daily café functions to maintain an efficient workflow across front-of-house and back-of-house sectors.
  • Oversaw daily operations, ensuring compliance with health and safety regulations.
  • Implemented staff training programs to enhance customer service and operational efficiency.
  • Coordinated scheduling and staffing to maintain optimal service levels during peak hours.
  • Fostered a positive team environment, mentoring staff to enhance performance and retention.
  • Delivered excellent user service experiences by addressing concerns promptly and professionally.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.

Hospitality Manager

Sula Vineyards
04.2021 - 03.2023
  • Overseeing all aspects of food and beverage operations managing P&L, food costs, vendor relationships, budgets, costing, guest satisfaction, CAPEX, OPEX
  • Led team to enhance guest satisfaction through improved service protocols.
  • Developed and implemented training programs for staff to elevate operational efficiency.
  • Managed daily operations, ensuring compliance with health and safety regulations.
  • Collaborated with marketing team to create promotional events, increasing brand visibility.
  • Oversaw inventory management, optimizing stock levels and reducing waste.
  • Analyzed customer feedback to inform strategic decisions on service improvements.
  • Cultivated relationships with local vendors, enhancing supply chain reliability and cost-effectiveness.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.

Project Manager

Compass Group
03.2019 - 03.2021
  • Managed Mercedes-Benz research and development site operations as project manager.
    Oversaw three cafeterias serving 10,000 employees, managing 15,000 meals daily.
    Directed housekeeping, pantry department, and banquet services to uphold high standards.
    Prepared profit and loss statements, conducted cost analysis, and managed vendors for budgeting.
  • Implemented training sessions for team members, promoting skill enhancement and knowledge exchange.
  • Developed and implemented process improvements to enhance operational efficiency and client satisfaction.

Food and Beverage Supervisor

Oakwood Premier Prestige
03.2017 - 02.2019
  • Managing complete operational activities of restaurant banquet and in-room dining.
  • Supervised daily operations of food and beverage service, ensuring high standards of quality and safety.
  • Trained and mentored staff on service protocols, enhancing team performance and customer satisfaction.
  • Developed training materials for new hires, fostering a culture of excellence in service delivery.
  • Conducted regular inspections of dining areas to maintain cleanliness and adherence to health regulations.
  • Resolved guest complaints promptly, improving overall dining experience and loyalty.
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.

Food and Beverage Supervisor

Holiday Inn Express
09.2016 - 02.2017
  • Managed all operations related to restaurant room service, bar, and banquet.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
  • Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
  • Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
  • Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.

Guest Service Associate

Novotel Kolkata Hotel and Residences
09.2014 - 08.2016
  • Led food and beverage service operations as a Senior GSA.
  • Delivered exceptional guest experiences through attentive service and personalized interactions.
  • Resolved guest inquiries and concerns promptly, enhancing overall satisfaction and loyalty.
  • Coordinated communication between departments to streamline service delivery and enhance operational efficiency.
  • Developed standard operating procedures for guest services, ensuring consistency in service delivery across all shifts.

Education

Hotel Management - Hospitality And Tourism Management

Heritage Institute Of Hotel And Tourism
Agra
01-2013

Skills

OPEX

Capex budgeting expertise

Point of sale expertise

Project Management

Cost Control

Product Costing

Budgeting

Cost-benefit profitability evaluation

Certification

Graduate in Hotel Management

Timeline

Senior Project Manager and Head Of Department- Food and Beverage Operations

Compass Group of India by ICS Foods
05.2025 - Current

Cafe Manager

Sodexo @Google
05.2023 - 04.2025

Hospitality Manager

Sula Vineyards
04.2021 - 03.2023

Project Manager

Compass Group
03.2019 - 03.2021

Food and Beverage Supervisor

Oakwood Premier Prestige
03.2017 - 02.2019

Food and Beverage Supervisor

Holiday Inn Express
09.2016 - 02.2017

Guest Service Associate

Novotel Kolkata Hotel and Residences
09.2014 - 08.2016

Hotel Management - Hospitality And Tourism Management

Heritage Institute Of Hotel And Tourism

OTHER PERSONAL DETAILS

  • Email: abhi8u@gmail.com
  • Mobile: (+91) 7019159841
  • Total work experience: 14 Years
  • City: Gurugram Haryana
  • Country: INDIA
ABHISHEK JHAFood And Beverage