Abhishek Kashyap
Delhi
Summary
I'm the operations genius, turning complex issues into seamless solutions with a dash of humor and a knack for resolving the trickiest challenges.
Overview
13
13
years of professional experience
Work History
Deputy MANAGER - BANKING ALLIANCES
PAYTM
01.2025 - Current
- Present role focuses on developing and managing strategic partnerships with banks and other financial institutions to drive business growth and revenue generation. This involves identifying new opportunities, negotiating agreements, and ensuring seamless integration of services within the bank's and payment aggregation ecosystem.
ASSISTANT MANAGER - BANKING ALLIANCES
PAYTM
01.2021 - 01.2024
- Spearheaded bank integrations and onboarding processes. Facilitated daily communication with acquiring banks to address various issues, including reconciliations, settlements, chargebacks, and tech-related concerns. Collaborated with partner banks to streamline processes and resolve operational gaps. Successfully managed cases involving regulatory holds due to fraud or cybercrime complaints. Oversaw legal contract operations and maintained a tracker for efficient closures.
TEAM LEADER - BANKING ALLIANCES
PAYTM
01.2017 - 01.2021
- Led bank integrations and onboarding initiatives. Maintained consistent communication with acquiring banks to tackle challenges such as reconciliations, settlements, chargebacks, and technical issues.
SENIOR ASSOCIATE - DIGITAL BANKING OPERATIONS
PAYTM
01.2015 - 01.2017
- Established processes and led a team to coordinate transactions with private and nationalized banks across various payment modes. Managed an operations team of 20 members, handling escalations and regulatory inquiries from entities like RBI, Banking Ombudsman, and Consumer Forum. Successfully processed pending refunds that were stuck at the API level.
CUSTOMER SUPPORT ASSOCIATE
NETWORK 18
01.2013 - 01.2014
- Provided exceptional customer support by resolving inbound queries via calls.
- Achievements Received a rockstar reward in December 2017 for resolving higher-level escalations in the Digital Banking Operations Team at Paytm. Received a rockstar reward in October 2018 for resolving process gaps in the Banking Alliances Team at Paytm.
Education
Bachelor of Commerce (B.Com) - Commerce
Delhi University
01.2013
Skills
- Problem-solving
- Flexibility
- Stakeholder Communication
- Bank Integrations and Onboarding
- Process Improvement
- Team Leadership
- MS Office
- Contract Management
- Payment Processing
Timeline
Deputy MANAGER - BANKING ALLIANCES
PAYTM
01.2025 - Current
ASSISTANT MANAGER - BANKING ALLIANCES
PAYTM
01.2021 - 01.2024
TEAM LEADER - BANKING ALLIANCES
PAYTM
01.2017 - 01.2021
SENIOR ASSOCIATE - DIGITAL BANKING OPERATIONS
PAYTM
01.2015 - 01.2017
CUSTOMER SUPPORT ASSOCIATE
NETWORK 18
01.2013 - 01.2014
Bachelor of Commerce (B.Com) - Commerce
Delhi University
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